New Patient Intake Coordinator

New Patient Intake Coordinator - 29810 Classified Staff

Description
University of Colorado Anschutz Medical Campus
Department: School of Dental Medicine
Job Title: New Patient Intake Coordinator (Program Assistant I)
Position: #00217261 – Requisition: #29810

Job Summary:

The primary function of the New Patient Intake Coordinator is to work with the Academic Services Manager of the pre-doctoral program to manage dental students in the daily clinical and educational operations of the New Patient Intake Clinic. This is a teaching facility where dental students provide patient treatment and care, under the supervision of highly skilled faculty.

The New Patient Intake Coordinator establishes and monitors record keeping systems for tracking timely assignment of patients according to threshold reports, data analysis, and monitoring referral processes for internal and external entities for both incoming and outgoing referrals of patients seen in the New Patient Intake Clinic. The coordinator also serves as a backup staff member for other positions within the department (i.e. front desk, Adolescent Dental Clinic, Endodontic Clinic, etc.). On occasion, this position may be assigned other duties needed to help drive to the vision, fulfill the mission, and uphold the organizational values of CU Denver/Anschutz and the SDM.

This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Key Responsibilities:

Patient Intake & Clinic Operations (80%):

• Orient and train undergraduate dental and advanced standing students in new patient screening clinic operations.
• Assist faculty in the education and training of dental and advanced standing students in becoming successful practitioners by effectively managing their clinic time and attaining productive patient relations.
• Assign new patients according to student's education/required needs utilizing reporting tools within axiUm software.
• Provide exceptional customer service to faculty, students, and patients.
• Handle patient inquiries and provide information regarding dental school policies.
• Monitor the two-way referral process for internal and external entities for patients seen in the new patient clinic, working closely with the SDM Referral Coordinator.
• Work with the Referral Coordinator and Director of Comprehensive Care to identify appropriate limited care patients for pre-doctoral students and assign them according to the student's education/required needs.
• Serve in a back-up role for Referral Coordinator.
• Facilitate efficient, professional, and confidential patient/student/faculty interaction.

Records & Data Management (20%):

• Establishes and monitors record keeping system for tracking timely assignment of patients.
• Utilize data analysis and reporting in order to pair students with new patients. This includes collecting and screening different data points (such as outcomes from daily schedules) and providing reports to the operations committee.
• Utilize data analysis and reporting to ensure internal and external referrals are appropriately facilitated.

Why Join Us:

The University of Colorado School of Dental Medicine is nationally recognized for the quality of its educational programs, its interdisciplinary research and its excellent clinical care programs that contribute to the health and well-being of many of Colorado's most underserved citizens. We are invested in creating career pathways, learning and development opportunities, and developing people infrastructures to support the workforce.

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis

Minimum Qualifications:

• Four years of general clerical experience. Substitution: College or university course work, appropriate to the work assignment, may substitute for the experience on a year-for-year basis.

Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• One year of experience working a medical/dental environment.
• Experience working with faculty, staff, and/or students in a higher education environment.
• Bilingual (Spanish, preferred).

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems such as Microsoft Office applications (to include Word and Excel), spreadsheets, managing files and records, designing forms, and other office procedures and terminology.
• Medical/dental terminology
• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of electronic health record system.
• Knowledge of teleconferencing software (i.e. Zoom).
• Ability to efficiently organize, multi-task, and prioritize duties and tasks.
• Ability to work in a fast-paced, high volume environment.
• Excellent verbal and written communications skills.
• Excellent interpersonal skills
• Proficient computer skills.
• Ability to interpret and follow complex rules, regulations, policies, procedures, and guidelines.
• Ability to handle sensitive matters that require discretion and confidentiality.
• Ability to be creative, supportive and thoughtful in problem-solving, considering the diverse and occasionally conflicting needs and perspectives of the patient and student.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Curriculum vitae / Resume
3. Three to five professional references including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Sean McBride, sean.m.mcbride@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until May 12, 2023.



Anticipated Pay Range:

The starting hiring range for this position has been established as $4,174- $4,603 per month.

The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu​.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Anschutz: https://apptrkr.com/get_redirect.php?id=4142040&targetURL=The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Unit-Specific Exemptions: Anschutz Campus – Accommodations may be granted for medical or religious reasons.

The University of Colorado seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty, and staff of diverse backgrounds.




Special Instructions to Applicants: Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions. For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: • Preferred Qualifications Application Review based on the preferred qualifications listed in the posting. (Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials). Note: Candidates are not physically present for this portion of the comparative analysis. • Search Committee Interview based on the job requirements, preferred qualifications and competencies listed in the posting. (Candidates will be evaluated, scored and ranked based on oral responses). You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above. Application Materials Required: Cover Letter, Resume/CV, List of References Application Materials Instructions: APPLICATION DEADLINE: This announcement is open until May 12, 2023. To apply, please submit the following materials to this posting: A cover letter and resume that specifically addresses the job requirements and outlines qualifications. Your resume MUST include job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis. Resumes are part of the comparative analysis (selection process) and will be used as part or all of the comparative analysis process to rank candidates.

Job Category: Professional Support Services

Primary Location: Aurora Department: U0001 -- DENVER & ANSCHUTZ MED CAMPUS - 20435 - SDM-Dental Clinic Compreh Care

Schedule: Full-time

Posting Date: Apr 28, 2023

Unposting Date: May 13, 2023, 5:59:00 AM Posting Contact Name: Sean McBride Posting Contact Email: sean.m.mcbride@cuanschutz.edu Position Number: 00217261





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