Research Informatics Navigator

Research Informatics Navigator - 28947 University Staff

Description
University of Colorado Anschutz Medical Campus

Department: Research Informatics Office

Official Title: IT Senior Professional

Job Title: Research Informatics Navigator

Position #00806355 – Requisition #28947

Job Summary:

The Research Informatics Office (RIO) at the University of Colorado Anschutz Medical Campus seeks a talented individual to be a full-time Research Informatics Navigator. This position will support and assist the research community at CU Anschutz to make effective use of cloud tools and cloud-based data (both non-clinical research data and clinical research data). This person will manage efforts that include training and support for managing accounts, migrating content, and generally advising researchers about how to make the most of platforms such as Google Workspace and Google Cloud to securely and appropriately collaborate with researchers across campus and beyond.

The Research Informatics Navigator will have experience in customer service and training as well as having the technical acumen to learn and teach sophisticated tooling. The position requires exceptional attention to detail, the discipline to complete tasks, the ability to work with all levels of research staff and faculty, and to tailor support to a diverse internal audience at all levels of technical proficiency. The Research Informatics Navigator will work closely with the University IT department, the library, and other research IT groups on the Anschutz Campus. The Research Informatics Navigator will gather information about user requirements and issues and will deliver the appropriate corresponding training/support. Training venues will include in-person small group sessions, online 1:1, written documentation/correspondence, and recorded videos. The Research Informatics Navigator will also iteratively evaluate and refine training content in response to stakeholder needs.

The immediate objective of this role is to ensure that members of the research community at CU Anschutz understand how to make the most of Google Workspace and Cloud platforms in a secure and scalable way.

Key Responsibilities:
Planning - 10%

• Develop, implement, and manage a training plan in partnership with the department, project team and external stakeholders.
• Develop training materials, branding and messages to engage the research community, and share information.
• Identify metrics that will measure the effectiveness of training and impact of the platforms on research collaboration.
• Work regularly with the OIT technical resource to educate the user community of upcoming service disruptions, upgrades, feature rollouts, etc.
• Develop, implement, and coordinate internal training and strategy.
• Maintain a calendar for training activities.

Training and Support - 80%

• Develop and manage training materials.
• Implement and manage Google groups.
• Develop, implement, monitor, and track the effectiveness of training.
• Create videos for training.
• Maintain a positive presence on the pilot and roll-out.
• Maintain intranet for the tools and platforms (e.g., Workspace and cloud).
• Manage intranet content, look, and functionality.
• Update existing content and generate new content.
• Ensure content meets standards for accuracy, usability, and best practices.
• Field inquiries to the help desk for these platforms.
• Actively communicate and act as a liaison between the user population and OIT technical support to streamline the ticketing process and provide researchers with solutions that are best for the university.
• Assist with data management approaches.

Relationship Building - 10%

• Build and maintain relationships with the department leaders, faculty, trainees, and staff.
• Collaborate with colleagues and other partners as appropriate.
• Identify and implement best practices regarding pedagogy, data management practices, strategies, and tools.
• Foster and grow OIT relationships.
• Attend and/or host and/or host campus and zoom meetings as needed.

Why Join Us:

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

• Bachelor's degree from an accredited college or university in business, education, public relations, or other related fields.
• Familiarity communicating technical/informatics content and writing about technology for a non-technical audience.
• Familiarity with storage, management, and permissioning of documents and data in shared locations.
• 3-5 years of experience providing technical and or informatics support in a research environment, preference given for experience in health care or higher education and those with technical training experience.
• Experience with project management, prioritization, timelines, and ensuring on-time deliverables.
• Familiarity with MS office productivity suites.

Those selected for interviews will be asked to provide writing and training examples to include: 3-5 sample documentation posts or training materials.

Preferred Qualifications:

• Experience with Google Suite/Google Workspace including Google Groups.
• Experience with Google Cloud Platform.
• Experience with project management tools, such as Smartsheet, Basecamp, MS Teams, JIRA, etc.
• Experience with video creation/editing.
• Familiarity with training platforms, such as SkillSoft.
• Understanding of sensitive data governance, such as HIPAA.
• Familiarity with the research grant application process, particularly for NIH.
• Strong knowledge of document permissioning in shared locations, especially at scale.

Knowledge, Skills, and Abilities:

• Ability to work collaboratively with faculty, school, departments directors, administrators, managers and other stakeholders and partners.
• Ability to communicate effectively in brief, focused and well organized oral and written presentations.
• Ability to establish work priorities and provide and provide follow-through to insure completion of activities.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
2. Curriculum vitae / Resume
3. Five professional references including name, address, phone number (mobile number if appropriate), and email address.

Applications are accepted electronically ONLY at www.cu.edu/cu-careers.

Screening of Applications Begins:

Screening of applications begins immediately and will continue until position is filled. For best consideration, apply by March 1^st, 2023.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $59,686 - $75,920.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is not eligible for overtime compensation unless it is non-exempt.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu​.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Anschutz: https://www.ucdenver.edu/docs/librariesprovider284/default-document-library/3000-general-admission/3012---covid-19-vaccination-requirement-and-compliance.pdf?sfvrsn=4e9df3ba_2

Unit-Specific Exemptions:

• Anschutz Campus – Accommodations may be granted for medical or religious reasons.

The University of Colorado seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.
Application Materials Required: Cover Letter, Resume/CV, List of References

Job Category: Information Technology

Primary Location: Aurora Department: U0001 -- DENVER & ANSCHUTZ MED CAMPUS - 21975 - ADM VCHA CRIO Admin

Schedule: Full-time

Posting Date: Feb 8, 2023

Unposting Date: Ongoing Position Number: 00806355





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