LIBRARY SERVICE CENTER LIBRARY ASSISTANT, SR., DUKE LIBRARIES

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Position Summary

The Library Assistant Sr. will process, store and retrieve materials in the high-density, remote shelving and service facility for preparation to send to Duke departments and/or contracted libraries/facilities.

Responsibilities

Document Delivery and Interlibrary Lending Processing: 30%

Processes received and returned DDS Borrowing material Searches and matches incoming DDS materials with corresponding ILLiad transaction to verifyDownloads, prints, and updates interlibrary loan lending requests from ILLiad on a regular basis throughout the day. Searches the Duke online catalog to determine the availability of requests and to provide accurate call number and location information; searches electronic databases for cited articles and verifies citations through OCLC; consults as needed with subject selectors to clarify citations and availability.Completes non-Duke requests and packages for delivery according to both customer and DUL specificationsCoordinates the searching and retrieval of requested materials.Troubleshoots and resolves all problems with lending libraries.

Circulation Maintenance: 35%

Processes renewals, recalls, overdue notices and invoice billing for items declared lostTroubleshoot Aleph issues and reconciles records within the software.

Material Preparation and Item Processing: 25%

Prepares materials for shelving: This includes, but is not limited to, vacuuming materials, assembling book trays, barcoding materials, sizing and sorting materials onto trays or carts and keying verification of the locations of materials into inventory system.Verifies LSC holdings and availability

Computer and Technology Updating: 10%

Troubleshoots basic hardware and software (CAIASOFT, ALEPH) for the LSC, including computers, printers, and scanners; submits work order requests through OIT or the vendor as needed.

Performs other duties necessary for the operation of the LSC

Supervisory Responsibilities

• None

Qualifications

It is the expectation that all Duke University Libraries staff members will demonstrate exceptional workplace behaviors in the execution of their specific position responsibilities. These behaviors are customer focus, collaboration, creative problem solving, continuous learning, and a commitment to creating a culture of inclusion that values and respects diversity of perspective, background, and experience.

EDUCATION:

Required: Two years post-secondary education or equivalent combination of relevant education and experience.

Preferred: Associate’s degree or higher.

EXPERIENCE:

Required: One year of library or warehouse experience; strong interpersonal, oral and written communication skills; demonstrated ability to troubleshoot workflow and inventory or related operations; able to work independently and as a member of a team; basic proficiency using computer based technology; strong computational skills; ability to effectively organize and prioritize daily work; experience compiling and analyzing data; demonstrated commitment to providing outstanding customer service.

Preferred: Prior experience working in an academic research library; working knowledge of Aleph or similar ILS; comfortable working with computers and various programs; working knowledge of CAIASOFT or similar inventory management software; prior experience operating a forklift.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Working Conditions

• Frequently moves library materials weighing up to and over 50 pounds
Frequently operates a forklift to shelve and retrieve materials

• Frequently ascends/descends a ladder to shelve and retrieve materials
• Constantly positions self to reach high and low shelves
• Frequently works at heights up to 30 feet above the floor

• Frequently works in a temperature and humidity-controlled area (50°F and 30°RH)
• Frequently works in an environment in which exposure to materials containing dust and mold is possible
• Occasional weekend shifts required

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. This description is subject to change at any time.

Salary and Benefits

$18.96 per hour (minimum). Comprehensive benefits package upon eligibility includes vacation, 14 holidays, sick leave, health, dental, disability, life insurance, educational assistance, and tuition grants. This position is not eligible for relocation assistance.

Environment

Since its founding in 1924, Duke University has grown into one of the most prestigious private universities in the world and its medical center ranks annually among the top in the nation. The Duke University Libraries are the shared center of the university's intellectual life, connecting people and ideas. The Libraries consist of the Perkins Library, Bostock Library, Rubenstein Rare Book and Manuscript Library, Lilly Library, and Music Library, and the library at the Duke Marine Laboratory in Beaufort. Duke's library holdings of 6.2 million volumes are among the largest of private universities in the United States.

Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. We recognize that the workplace only truly flourishes with an active presence of different backgrounds and unique abilities. We value the unseen perspective, the unheard voice, and the unnoticed ideas. We hope to give a platform of growth and connection, where employees can be free to produce new ways of thinking to promote inclusion and respect for all. Duke University Libraries encourages an environment where shared goals are reached by exceptional individuals.

Duke's hometown is Durham, North Carolina, a city with vibrant research, medical and arts communities, and numerous shops, restaurants and theaters. Durham is located in the Research Triangle, a growing metropolitan area of more than one million people that provides a wide range of cultural, recreational and educational opportunities. The Triangle is conveniently located just a few hours from the mountains and the coast, offers a moderate climate, and has been ranked among the best places to live and to do business.

Duke offers a comprehensive benefit packages which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide ranging work/life and cultural benefits. Details can be found at: http://www.hr.duke.edu/benefits/duke_benefits.html.

Application

Review of applications will begin immediately and will continue until the position is filled. An electronic resume, cover letter, and list of references should be submitted at: https://careers.duke.edu/. Search for requisition ID # . Review of applications will begin immediately and will continue until the position is filled.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual’s age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status. The Duke University Libraries have a strong commitment to Affirmative Action and is actively seeking to increase the racial and ethnic diversity of our staff.

Required: Two years post-secondary education or equivalent combination of relevant education and experience.

Required: Requires one year of library experience to obtain a specialized knowledge of library systems and procedures; excellent interpersonal, oral and written communication skills; able to work independently and as a member of a team; demonstrated proficiency using computer based technology and ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer services. Preferred: Prior experience working in an academic research library OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.