Lead Financial Aid Advisor, Client Services

S07671P

Lead Financial Aid Advisor, Client Services

VPI-Student Financial Aid

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

The Office of Student Financial Aid (OSFA) manages and executes the financial aid operations, programs, and processes for the campus. OSFA oversees the administration of federal, state, and institutional aid provided to the UGA student body. With approximately 42 employees OSFA has responsibility for all financial aid received by the UGA student body in the form of grants, scholarships, loans, and work programs. OSFA annually administers in excess of $500 million in student financial aid for UGA students.

https://osfa.uga.edu/

External

TRS or ORP

Employee

Benefits Eligible

Full Time

Monday – Friday, 8:00 – 5:00; some evening or weekend hours may be required; some travel required

$56,169

01/11/2022

Yes

02/01/2022

Athens Area

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

PLEASE NOTE: On December 7, 2021, the federal District Court for the Southern District of Georgia issued a preliminary injunction against enforcing the vaccine requirement for
Federal Contractors pending further review. As a result, the requirements of the Executive Order and associated guidance, including the vaccination requirement for covered contractor employees, are currently not in effect.

The University of Georgia is a Federal Contractor as defined by Presidential Executive Order 14042 and subject to the requirement that Federal Contractors must ensure that all covered employees, including those working remotely, are fully vaccinated by January 4, 2022. You may be required to show proof of your fully vaccinated status at the time of your start date, or have received a medical or religious exemption from the fully vaccinated requirement at the time of your start date. For more information regarding the Federal Contractor fully vaccinated employment requirement please visit https://coronavirus.uga.edu/executive-order/ or call (706) 542-2222.

Student Services Professional

Exempt

Student Services

1.0

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Experience working in student financial aid preferred.

Provides leadership to and routinely assists Financial Aid Advisors and support staff in accomplishing their daily responsibilities. Serves as authority for satisfactory academic progress appeals and manages reports on potential changes in student eligibility. Advises students and parents regarding federal, state and institutional aid in an accurate and efficient manner, and assists with related financial aid application processes. Awards, cancels and revises financial aid awards based on office policies and procedures, and in compliance with applicable rules and regulations. Remains current on federal, state, and institutional financial aid regulations, policies, and procedures.

Excellent oral and written communication skills
Strong customer service and public speaking skills
Work effectively under pressure of deadlines and complex regulatory environment.
Acute attention to details and deadlines.
Multi-task with high levels of accuracy.
Mentor and train new or entry-level employees.

Climb stairs.
Lift up to 30 pounds or more
Sitting for extended periods of time doing computer work.
Some evening and weekend work

Yes

Yes

No

No

No

No

No

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Provides professional leadership to the office by assigning and monitoring the completion of designated reports in accordance with regulations, policies, and procedures; ensures all report procedures are created and kept current.
Monitors and assists colleagues in analyzing reports that identify student records that may require award or eligibility adjustments (e.g., not enrolled, enrolled less than half-time, change in graduation date, etc.).
Assists new or entry-level staff in accurately interpreting the necessary action required to work the reports and that they are worked in a timely manner. Serves as a mentor in training new employees with respect to student and program eligibility, award revisions, reports, clear documentation and complex advising circumstances.
Serves as office lead for Satisfactory Academic Progress appeals.
Routinely conducts random checks of worked reports for accuracy.

35

Advise accurately and efficiently students and parents who call, visit, or email the office regarding financial aid information and processes throughout lifecycle of financial aid application through receipt of aid funds and after.
Provide assistance to students, families, and colleagues in completing financial aid application processes.
Maintain a current working knowledge of relevant student information and financial aid processing systems.
Maintain privacy and confidentiality of student and family data and information.
Maintain security of student records and related information.

30

Accurately awards and revises student financial aid in accordance with federal, state and university policies and procedures.
Remains current regarding federal, state and university regulations, policies and procedures concerning financial aid related matters.
Monitors relevant systems (e.g., BANNER and the National Student Loan Data System (NSLDS)) for changes to students’ federal aid eligibility and revise or cancel financial aid awards.
Reconciles award discrepancies with Student Accounts and works with UGA departments as needed to resolve financial aid related issues.
Adhere to all statutory, regulatory, and policy guidance, including office policies and procedures.

20

Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies.
Provides backup assistance for office reception duties.
Perform other duties as assigned, which may include working in other areas of the office.

10

Collaborates with other employees and serves on office committees regarding policy, procedures, and training opportunities.
Participates in approved training and professional development activities in coordination with supervisor.
Assists with presentations and financial aid outreach events, delivering information and responding to questions accurately, timely, and professionally.
Assists in training new employees (permanent and temporary, including interns and graduate assistants).

5

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. For assistance with your application or login, please email hrweb@uga.edu.

Darin Morris

morris1@uga.edu

706-542-6147