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Support Professional , Nursing Programs

Employer
Grand Rapids Community College
Location
Grand Rapids
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Job Details



Support Professional , Nursing Programs


Date: December 2, 2021

Position Title: Support Professional - Nursing Programs

Department: Nursing

Job ID: 1244

Work Hours/Schedule: 18 hours/40 weeks (Schedule will be determined in conversation with the supervisor*)

Compensation: Support Professional - Level D $16.27 per hour

Reports to: Nursing Programs Director

Posting Close Date: open until filled

* Ability to work flexible hours and some evenings

BENEFITS

Grand Rapids Community College provides an excellent benefits experience for our GRCC family. Our benefit package is designed to enhance employees' health and well-being. Below is an overview of these benefits, additional details are available on the Human Resources/Benefits website:
    Six health insurance plan options (includes a high deductible plan with a health savings account option). A unique dental & vision reimbursement program (includes coverage for adult orthodontia & lasik eye surgery). Employer sponsored retirement plans as well as voluntary retirement savings plans (403b or 457 plans) Tuition benefits at GRCC for you, your spouse and your dependents. Tuition reimbursement at other higher education institutions for you. Generous time off that includes sick, vacation and personal leave banks. Paid holidays and holiday shutdown period in late December!


SUMMARY

Provide support for Nursing Programs Director, Nursing Department Faculty, and current & prospective nursing students.

Essential Job Functions
    Receive student visitors, answer phones, and screen calls. Schedule appointments and meetings. Enter and file student data and follow up correspondence. Maintain accurate records, files, and office activities with strict standards of confidentiality. Route incoming mail and assist with printing orders for the Nursing Department. Compose & conduct accurate written correspondence (letters and e-mail), forms, reports, tables, graphs, memos, as needed. Deal effectively with students' questions and/or concerns related to the nursing program or guide them to the appropriate resources, person(s), or department, as needed. Assist with maintaining accurate content on department website. Assist with maintenance and posting of the official copy of the Nursing Student Handbook. Assist with development of various departmental public or internal documents including brochures, handbooks, departmental policies or practices, etc. Assist the Nursing Department in planning and coordinating department related events, as needed. Prepare meeting materials as requested. Record, type and distribute meeting minutes. Archive documents for accreditation and licensing reports. Conduct regular phone surveys of graduates, six to twelve months post-graduation, and compile survey data. Provide secretarial support for administrative and instructional staff as appropriate. Actively engage in activities that promote professional development goals and needs. Regular attendance during normal schedule hours is required. Being present is essential for serving customers and Performing the essential functions of this position. Other responsibilities as determined by the Director of Nursing Programs and/or in collaboration with the full time administrative support personnel.


JOB SPECIFICATIONS

Education/License
    Associate's Degree required or comparable combination of relevant education and experience. National Career Readiness Certificate preferred.


Work Experience
    1 year of experience in a customer service position. Finalists must possess excellent proofreading skills and have aptitude for detailed work. A skills assessment may be required.


Competencies
    The following competencies are essential and will be evaluated for our candidates through the evidence-based selection process:

Foundational Competencies
    Responsibility Teamwork Adaptability Listening Achievement Information Skills Speaking Decisive

Occupational Competencies
    Getting Information Communicating with Supervisors, Peers, or Subordinates Interacting With Computers Establishing and Maintaining Interpersonal Relationships Organizing, Planning, and Prioritizing Work Documenting/Recording Information Processing Information Identifying Objects, Actions, and Events Updating and Using Relevant Knowledge Performing Administrative Activities Making Decisions and Solving Problems Communicating with Persons Outside Organization Evaluating Information to Determine Compliance with Standards Monitor Processes, Materials, or Surroundings Resolving Conflicts and Negotiating with Others


Equipment Use/Knowledge/Skills/Abilities
    Excellent proofreading skills and have aptitude for detailed work, including: record keeping, filing, and preparation of accreditation reports and documents. Strong command of the Microsoft Office Suite, plus a willingness to learn additional proprietary software Excellent verbal and written communication skills Must be proficient in verbal, written, and interpersonal communication skills to work effectively and professionally with diverse populations. Project a professional image including punctuality, positive attitude, and a consistent attendance record. Ability to demonstrate excellent customer service skills, with a diverse population, including under stressful conditions. This includes effective communication and pleasant, helpful manner in person, on telephone, or via written communication. Knowledge of Nursing Licensure in Michigan Familiarity with Nursing Accreditation

Physical Demands
    Ability to lift and move up to 25 pounds.


Mental Demands
    Ability to perform daily routine and unexpected duties with minimal supervision. Ability to organize, manage and prioritize multiple tasks, and meet timelines in a multi-project environment with minimal supervision. Must use good judgment in handling sensitive or difficult situations, while maintaining confidentiality.


Working Conditions
    Ability to work in busy office environment with frequent interruptions


METHOD OF APPLICATION

Grand Rapids Community College is only accepting online applications for this position at https://www.grcc.edu/jobs. Submit a cover letter and resume in one document. The opportunity to apply for this position will close on open until filled. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.










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Organization

Working at Grand Rapids Community College

Grand Rapids Junior College (GRJC) was founded in 1914 by the Grand Rapids Board of Education after a resolution was passed by the University of Michigan’s faculty which encouraged the establishment of junior colleges in Michigan.

Today, GRCC’s eight-block downtown campus, encompassing more than 25 acres in downtown Grand Rapids, includes several classroom buildings, a learning center (including the Diversity Learning Center) and library, Spectrum Theater, the Applied Technology Center (which features a green roof), a remodeled music building, a fieldhouse with natatorium, a student center, Bostwick Commons, and the Calkins Science Center.

The college also offers instruction from a variety of regional centers in the metropolitan Grand Rapids area (including numerous local high schools, regional centers and its two Learning Corners on Wealthy St. and Seward Ave.) and on the West Michigan lakeshore (including West Ottawa High School, Careerline Tech Center, the Midtown Holland Center and Grand Valley State University's Meijer Campus in Holland).

In addition, GRCC has two Michigan Technical Education Centers (M-TECs in West Michigan. The Patrick Thompson M-TEC, part of GRCC's Lakeshore Campus, located in Holland, opened in Fall 2000 in partnership with the Ottawa Area Intermediate School District. The Leslie E. Tassell M-TEC ® in Grand Rapids opened in 2002. This world-class facility offers training in manufacturing, auto service, and building and construction trades.

To increase capacity to meet unprecedented demand, GRCC acquired the former campus of Davenport University on Fulton St. in downtown Grand Rapids and began offering courses at Sneden Hall beginning in the Fall 2009 semester.

In Winter 2010, more than 17,000 students enrolled in more than 1,900 liberal arts and occupational courses. The diverse student body represents students from Kent and surrounding counties as well as students from across the U.S. and 22 other nations. Another 10,000 learners are served by non-credit instructional opportunities. In addition to traditional classroom environments, students may also receive instruction through community and distant service-learning offerings, seminars, workshops, training classes, distance learning options and other educational formats. GRCC employs a faculty of more than 260 full-time and 590 part-time members as well as a staff of 430, all of whom are focused on the College’s priorities to be student-centered, collaborative, and flexible. Throughout its 90-year history of academic excellence, GRCC has maintained a solid reputation as a premier transfer institution and is nationally recognized for both its liberal arts and occupational programs. Many GRCC faculty members have been recognized regionally and nationally for their expertise and innovative teaching styles.

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