Administrator, Student Tuition Services

Community College of Philadelphia

Community College of Philadelphia is dedicated to promoting a work environment that attracts and retains talented and diverse faculty and staff, and which challenges each of us to achieve at the highest level while contributing to the mission of the College. We value and support a culturally diverse and intellectually dynamic community to prepare our students for global citizenship. Join us as we transition from our first 50 years into the next and build upon a legacy that will impact the city of Philadelphia and beyond.

Community College of Philadelphia is seeking to fill an Administrator, Student Tuition Services position. Reporting to the Director, the Administrator, Student Tuition Services is a vital member of the Student Tuition Services leadership team. This position provides leadership in the implementation and oversight of strategies related to customer service and payment processing operations, ensuring the highest level of customer service across campus to students and staff, as well as compliance with Title IV regulations, the College's internal controls and the Student Tuition Services Office policies and procedures.

For a complete position description, and to apply online, please visit our career site at jobs.ccp.edu, or click the “Apply” button.

Community College of Philadelphia recognizes that our employees are important and vital to our success. We offer a high-quality, comprehensive program of benefits, which represents an important component of total compensation.

Our benefits include:

• Medical, dental and prescription drug plans for employee and all of their eligible family members
• College-paid life and disability insurance
• College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
• Tuition remission (for classes at the College)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution
• Healthcare and Dependent Care flexible spending accounts
• College operates on a 4-day work week during the summer months
• Paid vacation plus holiday and personal time off

Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Minimum Qualifications

• Bachelor's degree required. Any and all degrees must be from a recognized institutional accreditor.

• At least five (5) years of work experience in a customer service environment required.

• Ability to demonstrate an understanding of and commitment to quality customer service principles required.

• Demonstrated ability to solve practical problems using independent judgment and basic problem-solving techniques with minimal supervision required.

• Excellent communication (oral and written, including email) and interpersonal skills (phone, face to face) required to effectively communicate with students, the general public and College staff and faculty.

• Computer proficiency in MS Word and Excel required.

• Experience using an enterprise wide system required.

• Demonstrated ability to handle multiple tasks and concurrent priorities in pressure situations required.

• Ability to promote and maintain positive, respectful work environment for staff required.



Preferred Qualifications

• At least five (5) years of work experience in a higher education setting preferred.

• Previous experience in student financial-related services preferred.

• Experience with Banner by Ellucian preferred.

• Experience with ARGOS reporting preferred.

• Experience with TABLEAU reporting preferred.

• Experience in, and appreciation for a collective bargaining environment is preferred.

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