Job description

Posting Number:


Posting/Functional Title:


University Pay Plan Title:



San Marcos


University Police

Recruitment Type:

Open to All

Job Type:


Monthly Salary:


Job Category :


Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:

Required: High School/GED
Ability to work under stress and use sound judgment in emergencies.
Ability to be assertive and calm in soliciting information from distressed callers.
Ability to type at a speed necessary for successful job performance.
Ability to quickly assimilate information and implement an appropriate course of action.
Ability to verbally communicate clearly and concisely to ensure on-the-job safety.
Knowledge of computers and related equipment, hardware and software for researching, retrieving, and maintaining a variety of informational and tracking databases.
Ability to work rotating shifts including weekends and holidays
Complete a Personal History Background Packet.

Preferred Qualifications:

Preferred: Associate Degree or Higher
Knowledge of police emergency response practices and procedures.
Knowledge of TCIC/NCIC and TLETS/NLETS rules, regulations, and requirements.
Knowledge of methods, practices and procedures for responding to and dispatching emergency services utilizing computer aided dispatch system.
Knowledge of University policies and procedures, Police Department General Orders, and Communications’ Standard Operating Procedures.
Knowledge of emergency medical dispatching.
Telecommunicator License by the State of Texas.

Job Description:

The Dispatcher assists University community and First Responders in requests for emergency and non-emergency service. A dispatcher receives requests for assistance through 911 or non-emergency phone lines, while monitoring alarms and radio traffic. The Dispatcher is responsible to log accurate information into computer aided dispatch and to provide pre-arrival instruction(s) to caller and to provide accurate information to Patrol Officers. The Dispatcher is responsible to maintain and provide accurate information from TLETS system.

Job Duties:

Answer 911 and non-emergency phone calls from the public to rapidly assimilate information to determine which resource (police, fire, EMS) is needed. Operate a Computer Aided Dispatch (CAD) system, an NCIC/TCIC console, and an interoperable radio console. Monitor Texas State intrusion and fire alarms via SureGuard, Insight, and Fireworks. Monitor video surveillance system. Monitor CS Gold access system. Receive calls from external alarm monitoring companies. Monitor RAVE Guardian system for emergency notifications. Monitor after hours CSA email. Monitors, enters, maintains, updates and researches information into TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases. Researches and responds to inquiries from other law enforcement agencies and departments. Perform CSA duties as required by Clery Act.

Job Open Date:


Job Close Date (posting closes at midnight):


Open Until Filled:


Normal Work Days:

Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Normal Work Hours Start:

06:00 am and/or 06:00 Pm

Normal Work Hours End:

06:00 pm and/or 06:00 am

Posting Notices:


Legal and Required Notices:

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Texas State University is a member of the Texas State University System. Texas State University is an EOE.

Texas State is committed to increasing the number of women and minorities in administrative and professional positions.

Why work @ Texas State? :

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

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Job No:
Posted: 6/6/2021
Application Due: 7/17/2021
Work Type: Full Time