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IT Help Desk Technician (part-time)

Employer
Northcentral Technical College
Location
Wausau, WI
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Job Details

Position Description

The IT Help Desk Technician will provide support to end users on a variety of IT issues. Identify, research, and resolve IT technical problems. Respond to IT client telephone calls, voicemail requests for service and tickets submitted online. For issues that are beyond simple troubleshooting, the Help Desk Technician will create and categorize tickets so they are routed to the appropriate staff to ensure a timely resolution.

Note: Schedule will vary to cover help desk hours 7:30 am – 7 pm Monday – Thursday, 7:30 am – 5 pm Friday, with occasional Saturday hours. This position will be located at the Wausau campus. While these hours are typical, they may be subject to change as workload and needs of our customers and work areas change.

Duties & Responsibilities

Essential Functions

  • Provide help desk support in-person and over the phone
  • Provide basic technical support to end users
  • Creating and routing tickets
  • Maintain ticket routing document
  • Troubleshoot user account access issues
  • Complete special projects as assigned
  • Dependable, reliable and predictable attendance is a requirement.
  • Assist Technical Services when needed.

Qualifications

 

  • Knowledge of Microsoft OS including Windows XP and Windows 7
  • Knowledge of Microsoft tools including Office
  • Knowledge of PC hardware
  • Ability to prioritize assigned projects, help desk calls, and tickets
  • Ability to lift up to 50 lbs and move computer and A/V equipment
  • Ability to troubleshoot a variety of hardware and software issues
  • Must have strong customer service, time management, and written/verbal communication skills
  • Experience with Active Directory a plus.

Physical Demands

Working Activity:
6 to 8 hours: Performing repetitive movements and working indoors
4 to 5 hours: Grasping and sitting
1 to 3 hours: Bending, kneeling, pulling, pushing, reaching, standing and walking
Less than 1 hour: Balancing, climbing, crawling, driving, twisting, working at heights, working in temperature extremes and working outdoors

Lifting and Carrying:
Less than 10 pounds: 15 or more repetition (s) per hour
10 to 20 pounds: 1-10 repetition (s) per hour
20- 50 pounds: 1-10 repetition (s) per hour
50-100 pounds: Less than 1 repetition per hour
More than 100 pounds with help: Less than 1 repetition per hour

Additional Physical Requirements:
Vision: Adequate with aid to read instructions, labels, documents, computer screens, and differentiate between colors.
Hearing: Adequate with aid to understand oral requests, telephone conversation, and PA systems.

Personal Protective Equipment Provided:
Required Employee Program Safety Training: Emergency action plan, emergency procedures and ergonomics (office/workplace) and slips, trips and falls.

Organization

Working at Northcentral Technical College

NTC is a customer-focused, accessible provider of innovative lifelong learning that builds a globally competitive workforce. The College’s 5,900 square mile, 10-county district includes six convenient campus locations in Wausau, Antigo, Medford, Phillips, Spencer, and Wittenberg, as well as a Public Safety Center of Excellence in Merrill, a Wood Technology Center of Excellence in Antigo, an Apprenticeship Center of Excellence in Wausau and an Agriculture Center of Excellence just north of the Wausau Campus in the Town of Maine. The Wausau Campus also features a Center for Health Sciences, Center for Business & Industry and an Advanced Manufacturing and Engineering Center of Excellence. 

2012 marks the centennial anniversary of Northcentral Technical College, recently named the 21st fastest growing community/technical college in the nation by Community College Week magazine. The College currently offers over 150 associate degree programs, technical diploma programs and short- term certificate options, with many credits transferring to Wisconsin’s four-year public and private colleges, creating a seamless path for lifelong learning. Through a variety of flexible course options (www.ntc.edu/flex), NTC is providing an additional opportunity for learners to receive a degree or certification through flexible learning opportunities including late starts, a new Virtual College and winterim courses. Additional services include programming in ELL, Adult Basic Education, and HSED/ GED, as well as a learning center and testing center.

NTC is also closely connected to the local business community through the training and development of incumbent workers. The College’s Business & Industry Solutions team works with local businesses to offer customized training, technical assistance and professional development opportunities. NTC’s Continuing Education team provides educational offerings designed to help individuals gain needed education for career advancement or change, meet professional certification and licensing requirements and develop new skills to be successful in today’s competitive workforce.

Find Us
Telephone
715-675-3331
Location
1000 W Campus Dr
Wausau
WI
54401
United States
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