Requisition Number: 18510BR
Department: ITS Campus Technology Srv
University Job Title: Technical Lead
Posting Position Title: Major Incident and Problem Manager
Bargaining Unit: None
Job Category: Managerial & Professional
Type of Employment: Full Time
Duration Type: Regular
Work Week: Standard - 37.5 hrs (M-F, 8:30-5:00)
Work Location: Central Campus
Worksite Address: 25 SP
1. Develops functional and/or service goals that ensure conformity and uniformity with University policies within their assigned area of responsibility.
2. Oversees new and existing systems and services development to include modification of existing systems.
3. Evaluates user needs and implement systems and solutions to best service the community.
4. Consults with users and IT functions to diagnose and resolve complex problems.
5. Serves as a liaison between area of responsibility and other areas to ensure conformity with department and University goals.
6. Develops troubleshooting and problem resolution programs to ensure a high level of service and efficiency.
7. Influences and collaborates with clients and ITS functions to maximize the delivery of services and solutions.
8. May perform other duties as assigned.
Required Education and Experience:
Bachelor's Degree in a relevant technical field.
Four to nine years of related technical experience, or an equivalent combination of education and experience.
Background Check Requirements: All external candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle and credit checks based on the position description and job requirements. All offers are contingent on successful completion of a background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html  for additional information on the background check requirements and process.
Weekend Hours Required?: Occasional
Evening Hours Required?: Occasional
Drug Screen: Yes
Health Screening: No
Yale University is an affirmative action/equal opportunity employer. Yale values diversity in its faculty, staff, and students and strongly encourages applications from women and members of underrepresented minority groups.