Director of Financial Aid

Boston, Massachusetts
Aug 07, 2020
Institution Type
Other Organizations

General Description:

Urban College of Boston (UCB) seeks a collaborative and experienced financial aid professional to bring their proven record of accomplishment to the Director of Financial Aid position at UCB. The Director of Financial Aid is a critical member of the UCB leadership team and is responsible for leading the administration of UCB’s financial aid program (federal, state, and institutional funds) that adheres to the regulations and with integrity along with upholding the mission and vision of Urban College.  This includes monitoring budgets, providing financial aid related advisement and establishing policies and procedures in compliance with current federal, state, and institutional guidelines.  The Director will provide vision and direction for the administrative and operational activities of a student service-focused Financial Aid Office and participate in all recruitment and retention activities.  With primary oversight for compliance, operations and systems and technology of financial aid, the Director will implement policies, procedures and processes in support of student financial aid and enrollment.  The Director coordinates, plans, and oversees the application and award processes of financial aid for all students; coordinates scholarships; and supervises one part-time Financial Aid Counselor. 


  • Direct all financial aid functions with the purpose of enrolling and maintaining a diverse student body and maintaining institutional eligibility for continued participation in Federal and State aid programs
  • Maintain the Department of Education Program Participation Agreement in updating staff members, submitting additional programs, and any substantive changes to the institution organization
  • Ensure the institution maintains the compliance standards set forth by the Department of Education and the Commonwealth of Massachusetts
  • Plan and direct the presentation and enforcement of policies and forms (i.e. Return of Title IV, Satisfactory Academic Progress Standards, Verification forms, etc.)
  • Direct the administration of financial aid; ensures applicants receive assistance in the application process for loans, grants, and scholarships. Makes awards to current and incoming students while adhering to Title IV regulations, state and federal guidelines, private non-profit agencies, institutional packaging policy, and budget parameters
  • Oversee the administration of private, state, and/or federal financial aid programs; coordinates the awarding of scholarships/grants awards
  • Maintain contact with outside agencies and partner sites to finalize aid for participating students
  • Direct the completion of reports to request funding, document expenditures. Reports include but are not limited to FISAP, IPEDS, Pell, and may include contributing to or preparing marketing reports
  • Represent Urban College during audits
  • Create and maintain a customer service-based focus for the Financial Aid Office and coordinates efforts with the Registrar, Academic Affairs, Business Office, and other offices on campus
  • Provide leadership to ensure compliance with Federal Work-Study regulations
  • Supervise, train, and evaluate staff. Works with staff to assign responsibilities, determine department priorities and procedures, and ensures cross-training occurs
  • Provide leadership to review appeal cases, special circumstances, and college-wide financial aid policy
  • Participate in recruitment and retention opportunities which promote student success
  • Conduct financial aid workshops at community sites, high schools, college fairs, and on-campus         
  • Participate in off-campus training when available and as needed. Attend training and professional development meetings as needed to stay abreast of regulations and changes
  • Responsible for the College’s Financial Aid Policies and Procedures manual which includes all aspects of financial aid. This includes an annual review and modification as required
  • Collaborate with other departments/divisions to carry out the philosophy of a student-centered institution within an integrated learning environment
  • Develop, implement, and assess financial aid activities, initiatives, and programming
  • Utilize enrollment and other relevant data for decision-making and planning
  • Collaborate with UCB staff to develop, update, and disseminate the UCB financial aid policies and procedures
  • Participate in accreditation review, strategic planning, new program development, and proposal writing processes
  • Act as a student advisor and provide resources and referrals as warranted
  • Other duties as assigned


  • Master's degree in higher education or other relevant discipline required
  • Minimum of 3 years of administrative and leadership experience in a financial aid office
  • Experience in the development, implementation, and assessment of best practice and compliant financial aid policies and procedures.
  • Ability to think critically, strategically, and creatively about the student experience
  • Proven ability to work with a diverse faculty, staff, and student population
  • Demonstrated success in leading teams to reach established goals
  • Strong organizational, interpersonal, technological, and written and oral communication skills
  • Mission-driven and committed to working at a college that serves multilingual and multicultural nontraditional students
  • Bilingual (Spanish/English or Chinese/English) and bicultural individual preferred, but not required


If interested, please send a cover letter and resume to Yvonne Abdal at [email protected]. Cover letters may be addressed to Michael Taylor, President.

About Urban College of Boston

A private, non-profit, two-year college accredited by the New England Commission of Higher Education (NECHE), Urban College of Boston (UCB) exists to provide opportunity to every student seeking a college degree or professional advancement. The College supports students as they overcome economic, social, and language barriers to achieve academic, personal, or professional aspirations.

UCB grants Associate of Arts degrees in Early Childhood Education, General Studies, and Human Services Administration, and offers over 10 certificates. Most courses are offered at the main campus, located in the heart of downtown Boston (2 Boylston Street, 2nd Floor). UCB enrolls nearly 1,400 students annually, many of whom attend college half-time, while working full-time and raising a family.

Chartered in 1993, UCB has long served an ethnically- and racially-diverse student body; in 2018-2019, 65% identified as Hispanic or Latino, 15% as Black or African American, 14% as Asian, 4% as White, and 2% as another race or ethnicity. In addition, approximately 69% of UCB students speak English as a second language, 91% are women, and the average age is 38.

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