Customer Service Associate III

Location
Joliet, Illinois
Posted
Jun 11, 2015
Institution Type
Community College

Job Description: POSITION TITLE:CUSTOMER SERVICE ASSOCIATE III TPBOOK-CSA301 STATUS:Part time / Seasonal DEPARTMENT:Bookstore DIVISION:Administrative Services CLASSIFICATION:Non-exempt UNION:Non-union REPORTS TO:Bookstore Manager PLACEMENT: Temporary/Seasonal Level III MINIMUM PAY RATE:$11.73 per hour Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY This is an "hours as needed" position throughout the year with no weekly guarantee of hours, to assist with retail operations of the Joliet Junior College Bookstore. Provide excellent customer service and assistance as necessary and directed. Receive payment, make change accurately and obtain credit authorization as necessary for retail transactions. Assist with upkeeping, organizing and stocking retail shop, setting displays, inventories and requisitions. Requires standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects. ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1.Provide excellent customer service to all Bookstore patrons. 2.Assist with all cash register operations including cash/check/credit card transactions, financial aid/job training grants/scholarships, refunds/exchanges, book buyback, department/desk copy charges, etc. 3.Assist with receiving and directing of customers, answer telephones, handle inquiries, complaints, and other customer service functions. 4.Create store product records in BookLog POS system for new merchandise. Work with multiple database systems: BookLog, CourseWorks, Datatel, MS Office, ecommerce online ordering software. 5.Handle merchandise from dock to shelf including POS data entry. 6.Process online/phone book orders including packaging & shipping, and maintain related records. 7.Assist with physical inventory throughout the year. 8.Assist with merchandising/display of books and all merchandise in store. 9.Assist with general maintenance of store. 10.Assist at North Campus site as needed during rush. 11.Perform other duties as assigned. MINIMUM QUALIFICATIONS 1.High School Diploma or equivalent. 2.Cash handling experience. 3.Self-motivated, energetic team player with multi-tasking abilities. 4.Basic math aptitude and strong written/oral communication skills. 5.Ability to operate basic office equipment including PC/cash register. 6.Schedule availability must include morning, afternoons, evenings and extended hours during rush. PREFERRED QUALIFICATIONS 1.Previous retail experience. PHYSICAL DEMANDS 1.Ability to lift minimum of 25 lbs. or more. 2.Ability to stand for extended periods of time. 3.Ability to travel between campus locations. WORKING CONDITIONS 1.Duties performed in a warehouse setting as well as shipping/receiving dock area. Application Procedures: "Apply to this Job at employment.jjc.edu" Application Deadline: open until filled Joliet Junior College is an equal opportunity/ affirmative action college supporting diversity.