Benefits Coordinator (Confidential)

United States, North America
Aug 01, 2014
About The Unit:

Unit Job Summary: Under general supervision, administers Health & Welfare, and Retirement enrollment changes for University employees and retirees while ensuring they meet specific policies and guidelines. Enters benefits-related data into computer systems as well as answers the benefits phone line. Responds to and resolves issues from employees, retirees and health plan providers regarding enrollment and coverage matters via e-mail and phone. Additional projects as needed per the Assistant Director of Benefits.

Unit Education: High school diploma or equivalent, required. Associates degree, preferred.

Unit Experience: Three years of professional administrative or clerical experience in an office environment, required. Experience working in a human resources department, preferred.

Unit Job Function Competencies: Candidate must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with staff, faculty, and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team, use or learn a range of position-related software applications including knowledge of MS Word, Excel, and Access required; previous experience with computers required; previous clerical experience required, preferably in a University setting; knowledge of general human resources practices preferred; knowledge of alphabetical and alphanumeric filing required; excellent customer service skills required. The administrative endeavors associated with this position require the highest level of confidentiality, judgment, discretion and diplomacy while working with various individuals at all levels of the organization.