#5504 Program Coordinator (Student Services Professional II), Office of Financial Aid and Scholarships
About SDSU San Diego State University is the oldest and largest higher education institution in the San Diego region. Since its founding in 1897, SDSU has grown to offer bachelor's degrees in 91 areas, master's degrees in 78 areas and doctorates in 22 areas. SDSU's approximately 35,000 students participate in an academic curriculum distinguished by direct contact with faculty and an increasing international emphasis that prepares them for a global future. SDSU is a large, diverse, urban university and Hispanic-Serving Institution with a commitment to diversity, equity and inclusive excellence. Our campus community is diverse in many ways, including in terms of race, religion, color, sex, age, disability, marital status, sexual orientation, gender identity and expression, national origin, pregnancy, medical condition, and covered veteran status. We strive to build and sustain a welcoming environment for all. SDSU is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of underrepresented groups. Position Information Full-time, temporary position anticipated to end on or before June 30, 2015, with the possibility for reappointment and/or permanency. The incumbent oversees all operational aspects of the Pell Grant Program at SDSU and serves as the liaison on operational matters with the Common Origination Database processes and the U.S. Department of Education. The incumbent ensures adherence to the financial aid laws and regulations to avoid institutional liabilities. Develops and interprets policy and procedures for the Pell Grant Program. Advises staff, other program coordinators, students, and the public regarding Pell Grant eligibility parameters. Functions as liaison and coordinates information for the Athletics Grant Program with the SDSU Athletics Department and SDSU Student Account Services. Develops and interprets policy and procedure, and advises staff, other program coordinators, students, and the public. Processes Athletics Grants in coordination with Athletics Department to ensure compliance with NCAA, federal and state regulations, policies and procedures. When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is utilized to achieve the desired results of understanding and/or cooperation. Salary Range Anticipated Hiring Salary: $3,566 per month (CSU Classification Salary Range: $3,566 - $5,069 per month). The competitive salary is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Responsibilities Coordinator for Pell Grant: Under the direction of the assigned Assistant Director, function as liaison and coordinate information for the Federal Pell Grant Program with the U.S. Department of Education, the Central Processing System and SDSU Student Account Services. Develop and interpret policy and procedure, and advise staff, other program coordinators, students, and the public. Lead the review of system generated processing of Pell Grants to ensure compliance with federal and state regulations, policies and procedures. When appropriate, consult with a Team Leader, Assistant Directors, Associate Director, or Director on matters which have broader implications than can or should be dealt with independently. When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is utilized to achieve the desired results of understanding and/or cooperation. Coordinator for SDSU Athletics Grant: Under the direction of the assigned Assistant Director, function as liaison and coordinate information for the Athletics Grant Program with the SDSU Athletics Dept. and SDSU Student Account Services. Develop and interpret policy and procedure, and advise staff, other program coordinators, students, and the public. Process Athletics Grants in coordination with Athletics Dept. to ensure compliance with NCAA, federal and state regulations, policies and procedures. When appropriate, consult with the Team Leader, Assistant Directors, Associate Director, or Director on matters which have broader implications than can or should be dealt with independently. When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is utilized to achieve the desired results of understanding and/or cooperation. Application Analysis: Review system-generated need analyses/awards to ensure compliance with federal and state laws, regulations, policies and procedures. Conduct in-depth analysis of individual student needs and situations, reviewing student background information and pertinent financial aid documents to determine eligibility for financial aid. Perform independent analysis utilizing established student aid program laws, regulations and policies in a wide variety of situations requiring sensitivity to the aid applicant's issues. Assess student's current and potential financial and academic circumstances and make appropriate decisions. When necessary, utilize professional judgment to devise solutions for students with unusual circumstances and to problems for which precedents may not exist. Perform work with periodic instruction or guidance from supervisor, but independently develop specific plan and methods for completing day-to-day assignments. Counseling Students and Parents: Daily contact on an individual basis with aid applicants (continuing and prospective students) and parents regarding eligibility requirements, satisfactory academic progress, personal budgeting techniques, and resolution of family financial circumstances which could impact attendance at the university. Responsible for maintaining effective working relationships with a wide range of students, parents and the general public in order to 1) obtain information needed to evaluate each applicant's eligibility for a variety of student aid programs and scholarships; 2) explain the basis for decisions regarding aid eligibility; and 3) to assist and counsel students and parents on all aspects of aid programs, scholarships, and eligibility requirements. In all situations dealing with students and the general public, knowledge of basic counseling techniques, aid program and scholarship requirements, resource availability, and methods of assisting emotionally distressed individuals is applied. Perform other duties as assigned. Knowledge, Skills & Abilities • Working knowledge of the practices, procedures and activities of the program to which assigned; • General knowledge of the methods and problems of organizational and program management; • General knowledge of research and interview techniques; • General knowledge of the principles of individual and group behavior. • Ability to interpret and apply program rules and regulations; • Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; • Ability to obtain factual and interpretative information through interviews; • Ability to reason logically; • Ability to collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; • Ability to advise students individually and in groups on routine matters where required; • Ability to recognize multicultural, multisexed and multi-aged value systems and work accordingly; • Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; • Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas. Experience and Education Experience: Possession of the knowledge and abilities described here is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A Master’s degree in a job-related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Specialized Requirements A demonstrated ability to learn, understand and then utilize the following: • Training methodologies, applications, and needs assessment tools. • Various modalities by which people learn most effectively. • Scholarship and financial aid related deadlines and reporting requirements. • Details of financial aid programs, laws, rules, and regulations, and scholarship/financial aid policies and procedures. A demonstrated ability to learn how to: • Provide clear and concise explanations to a student, parent, or colleague for the basis for decisions, the details of the financial aid application process and academic progress requirements. • Interpret and revise the needs analysis and awards for individual students. • Interpret federal income tax returns and understand their relationship to the needs analysis process and federal verification requirements. • Accurately assess a student's current and potential financial and academic circumstances, be responsive to the student’s unique situation, and provide appropriate recommendations for planning strategies. • Use technology to best accomplish assigned tasks. • Collaborate with program coordinators, team leaders, and managers, to develop aid processes that meet the needs of students and parents. Must possess initiative and creativity for situations involving changing guidelines and regulations or where existing procedures and guidelines must be applied to unusual circumstances. Must be able to: • Carry out necessary responsibilities without immediate direction, receiving only occasional instruction or advice on decisions, and determining the best methods for performing tasks. • Independently plan the work, solve problems and take action. • Remain sensitive to potential problems and recognize when to consult with a manager so that assistance can be secured on matters that have broader implications than can or should be dealt with independently. • Apply existing guidelines and procedures to unusual circumstances, revise existing procedures and recommend solutions to problems for which precedents may not exist. • Make decisions within established parameters, regulations and guidelines which impact student organizations, groups and individual students. • Determine the level of assistance to be provided students within the delegated area of responsibility and within defined guidelines. • Recommend change in outreach and training procedures, act as spokesperson for outreach and training, and resolve problems within outreach and training. • Plan and carry out oral presentations that are, at minimum, single presentation events covering moderately complex subject matter due to its diversity or frequency of change. • Devote additional time and energy to accomplish the tasks needed to ensure students receive assistance when most needed, which includes working a number of evenings and weekends during peak processing periods (i.e., late spring and summer). Preferred Qualifications Ability to: • Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills. • Successfully perform high volumes of detail-oriented tasks. • Adjust to an extremely stressful, fast-paced environment. • Understand the role of automation in the delivery of financial aid and scholarships, in increasing efficiency and accuracy and in providing excellent customer service. • Understand and support the values and mission of SDSU and the OFAS and communicate both successfully. • Demonstrate commitment to the core values and philosophy of student financial aid (e.g., ensuring access to education for the economically disadvantaged), through work experience, education, or other experience or activities. • Establish and maintain effective, cooperative, and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to accept a different point of view, while behaving professionally with tact, restraint and persuasiveness to achieve understanding and cooperation. • Communicate clearly and effectively in writing to inform, persuade, or educate a wide range of audiences while ensuring that statements made and opinions expressed as a representative of the OFAS remain consistent with the values and mission of the OFAS. • Determine the appropriate course of action and proper communication techniques to utilize while engaged with individuals or groups in personal interactions of a sensitive, political, or contentious nature. • Make appropriate decisions based on logical reasoning and proper interpretation and application of law, regulations, policies, and requirements that are in compliance with aid program requirements. • Exercise independent professional judgment without benefit of guidelines, set policies or formulas, ensuring regulations and policies are followed while meeting the special needs of individual students. • Prepare and deliver informative, effective, and professional speeches/presentations, which include the use of PowerPoint software to present a professional image and message consistent with the values and mission of the OFAS. • Demonstrate initiative and discretion in the application of professional judgment. • Give evidence of at least one year of experience in the financial aid office at a two or four year college or university. Application Procedures Review of applications will begin on Thursday, August 14, 2014; position will remain open until filled. The on-line application should be completed in detail. COMPLETION OF THE ONLINE APPLICATION IS REQUIRED FOR CONSIDERATION, A RESUME ALONE WILL NOT SUFFICE. To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application there are instructions available on the Employment Opportunities Website. Applicants with disabilities requiring special attention and/or interview arrangements may call (619) 594-7099. SDSU employees are required to sign an Oath of Allegiance. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be funded by a qualifying federal contract, requiring new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS), in partnership with the Social Security Administration (SSA). This position may be a "designated position" under the Conflict of Interest Code. Candidates accepting a "designated" position will be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program. This position may require a background check, including, but not limited to employment verification and evidence of degree(s) and/or certification(s). The selected candidate will be required to submit fingerprints to the LiveScan Print Services. If required for the position, a background check must be completed satisfactorily before any candidate can be offered a position with SDSU. Equal Employment Opportunity SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.