Admission Counselor and Visit Coordinator
Admission Counselor and Visit Coordinator
Reports To: Associate Director of Admissions
Mills College is a nationally respected independent liberal arts college for women with graduate programs for both women and men. Located on 135 lush acres in the foothills of Oakland, California, the College enrolls approximately 946 undergraduate women and 597 graduate women and men. Consistently ranked one of the top colleges in the West by U.S. News & World Report and one of the “Best 377 Colleges” by The Princeton Review, Mills provides a dynamic liberal arts education fostering women’s leadership, social responsibility, and creativity.
Under the direction of the Associate Director of Admissions, the Admission Counselor/Visit Coordinator is a member of the undergraduate admission counseling team responsible for the recruitment, application evaluation, and yield activities of prospective students. In addition, the Admission Counselor/Visit Coordinator is responsible for developing, managing and implementing all components of the visit experience for prospective students, families and educational partners. This includes supervision of the Office of Admission Visit Center, managing the Admission Ambassador program, and coordinating all daily campus visits for prospective students. This position requires a strong appreciation of, and belief in, the benefits of a liberal arts college for women.
The Office of Admission is a fast-paced, team-oriented, and professional work environment and seeks a strong leader with solid communication skills, a team player and the ability to effectively use data to inform decisions.
Essential Job Functions:
Recruitment, Yield and Application Evaluation
• Implement an outreach and recruitment plan for assigned territory to promote applications in accordance with the priorities of the College. This includes setting up high school visits, attending college fairs, conducting student interviews and presenting on and off campus, to prospective students.
• Establish, develop, and maintain communication throughout the college admission process with prospective students, families, guidance counselors and educational community partners through phone, email, mail, interviews, presentations and social media tools.
• Coordinate activities and communication with academic departments, on campus student services, financial aid, alumnae and educational partners.
• Participate in recruitment and yield travel.
• Evaluate applications for admission and provide recommendations to the admission committee.
• Develop and report enrollment data in assigned recruitment territory and evaluate ROI on outreach and recruitment efforts.
• Maintain efforts which promote student financial literacy and focus on enrollment of students who have an understanding of the financial commitment.
• Establish and maintain effective and productive working relationships within a diverse and multicultural environment.
• Maintain safe work conditions and comply with established safety policies, practices, procedures, and requirements.
• Serve as a representative of the Mills College Office of Admission on campus, in school communities, professional organizations, and prospective first year, transfer and graduate student activities.
Admission Ambassador Program
• Recruit, hire, train and supervise approximately 25 student ambassadors for visit center coverage, tours, overnight visits, phone calling campaigns, events and other office duties as assigned.
• Manage an ongoing training program for Admission Ambassadors.
• Manage the Mills visit host program, requiring recruitment and direct supervision of student volunteer hosts.
Office of Admission Visit Center
• Oversee the Visit Center which welcomes undergraduate and graduate prospective students. Maintain student work schedules for reception desk coverage, manage undergraduate and graduate phone lines, material inventory, and maintain a clean, organized and welcoming space.
• Manage the campus visit experience for individuals and groups.
• Develop and execute a communication plan for visitors.
• Track, analyze and generate reports on visit data for enrollment management purposes, requiring knowledge of Microsoft Office and Excel.
• Assess visitor satisfaction, measure effectiveness, and seek ways to streamline and improve effectiveness; recommend changes as needed.
• Ensure the highest level of customer service from admission ambassadors and staff through regular communications and/or training.
• Maintain the master visit calendar, delegating to student ambassadors as needed, and working with the Information Technology Systems department to keep calendaring systems streamlined and updated.
Required Knowledge, Skills, and Abilities
• At least one year of supervision of high school and/or college student staff.
• 1-2 years of customer service experience, preferably in a higher education setting.
• Outstanding professional written and verbal communication skills.
• Ability to communicate with a diverse population of prospective undergraduates including traditional and non-traditional age, ethnically and socioeconomically diverse.
• Familiarity with undergraduate admission and financial aid process.
• Exceptional attention to detail with track record of executing events or projects.
• Experience with the Admissions cycle and with recruitment and communication strategies.
• Working knowledge of financial aid policies and cycles.
• Familiarity with a Customer Relationship Management (CRM) and/or a Student Information System.
• Working knowledge of various social media platforms including Facebook, Twitter, Instagram as well as Google chat, Google hangouts, and Skype.
• Particular interest in and understanding of first-generation college students.
Education and Training
• Bachelor’s degree from an accredited college or university required.
Physical, Mental and Environmental Demands:
• Valid driver’s license and proof of current vehicle insurance.
• Ability to travel for outreach, recruitment or yield activities.
• Ability to work nights and weekends.
• Ability to carry boxes, bins and materials for recruitment travel and events.
• Ability to walk around the 135-acre Mills campus for Admission Ambassador training and to give campus tours.
Compensation commensurate with experience, and includes an excellent benefits package including medical/dental/vision/life/LTD insurance/403(b) retirement plan, 10 days of vacation the first year plus 12 sick days and 10 paid holidays annually. Staff members also receive free admission to campus events, use of the pool, fitness center, and tennis courts. Tuition remission is also available after an introductory period.
Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills’ non-discrimination policy, pleased go to http://www.mills.edu/administration/administrative_offices/policies/nondiscrimination.php.
To apply, please go to:
Please submit a resume, cover letter, and the contact information for three references, and the Mills College Application Form.
Applications will be accepted until 9:00 p.m. PDT September 1, 2014.
MILLS COLLEGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
Reasonable accommodations to enable participation in the selection process may be requested by qualified disabled individuals by writing to the above address, or by calling (510) 430-2282.