Duties: Under limited supervision, responsible for supervising a team of 3 Associate Directors and approximately 18 full time employees in the delivery of a wide variety of financial services to all University of Pennsylvania students. Services provided require in-depth interaction with Penn students and their families, including, but not limited to: advising students and parents regarding payment options; handling financial inquiries and resolving multi-faceted problems related to student billing accounts and financial assistance programs; identification, development and delivery of financial literacy tools for undergraduate and graduate student populations; and identification, development and delivery of outreach activities to prospective, current and former University students as well as the greater Philadelphia metropolitan area.
This position reports directly to the University Director of Financial Aid, supervises the day-to-day activities of the Student Financial Services team and acts as the University Director designee in all areas and in all matters in the absence of the University Director. This position is a member of the Student Financial Services (SFS) management team that establishes priorities, deadlines, and front line schedules.
Qualifications: Bachelor's Degree and 5 years to 7 years of experience or equivalent combination of education and experience is required.
Excellent written and verbal communication skills
At least five (5) years staff management and customer service experience
Understanding of financial literacy
Public speaking experience
Advanced degree (Master's or Doctorate level)
At least eight (8) years staff management and customer service experience
At least two (2) years financial literacy program design and delivery experience
At least two (2) years financial aid experience
Previous higher education employment experience
Reference Number: 87-17884
Salary Grade: 029
Employment Type: Exempt
Org: Student Financial Services
Special Requirements: Background Check Required
Job Family: B-Executive/Managerial Administration