Learner Support Representative

Description Under the supervision of the Associate Director of the Learner Support Center, the Learner Support Representative fulfills a professional role in support of the College's Learner Support Center and is responsible for basic recruitment functions and activities involved in each phase of the application and enrollment process. General responsibilities include responding to telephone and e-mail inquiries regarding admission, applications and enrollment policies and procedures, and conducting telephone follow-up and outreach recruitment activities. Examples of Work - Respond to telephone inquiries in the Learner Support Center. - Respond to all e-mail requests that come into the Learner Support Center. - Participate in telephone outbound follow-up and marketing efforts. - Participate in College outreach recruitment activities. - Prepare clear and concise statistical and interpretative reports on recruitment or admissions efforts. - Assumes other responsibilities as assigned by the Associate Director of the Learner Support Center. Knowledge, Skills and Abilities - Basic knowledge of the principles and techniques essential to performance of assigned responsibilities. - Ability to acquire basic knowledge of college policies and procedures. - Ability to understand, analyze, and interpret and apply established law, regulations, procedures, precedents and guidelines. - Ability to advise and counsel students and others concerning college programs, activities and services. - Ability to establish cooperative working relationships and coordinate with other offices or organizations that impact on assigned responsibilities. - Ability to review applications and make recommendations concerning eligibility. - Ability to develop informative materials for publication. - Ability to assign and supervise the work of other employees. - Ability to represent the college by participating in or speaking at conferences, meeting, seminars, etc. - Ability to prepare clear, technically sound, accurate and informative reports containing findings, conclusions, and recommendations. - Ability to prepare correspondence. - Ability to maintain essential records and files. Requirements Education: Graduation from an accredited college with a Bachelor's degree. Experience: One (1) year of professional experience in an institution of higher education or in education, higher education or other field that is directly related to the functions of the position to be filled, or equivalency as determined by the appointing authority. The minimum education experience standards for positions classified under this class title will vary depending upon the requirements of the specific position to be filled. In each case, these minimums will be determined at the discretion of the appointing authority. Applicants who do not possess the required education may substitute required experience on a year-for-year basis (30 credit hours is considered one year of college). A Master's degree in a field related to the position to be filled may be substituted for one year of the required experience. Resumes and Applications for this position will only be accepted online at http://careers.tesc.edu until this position is filled. Thomas Edison State College is an Equal Opportunity/Affirmative Action Employer