Police Communications Specialist
Requisition Number: 201400210S
Department: Public Safety Services
Full Time Part Time: Full Time
Educational Experience Requirement: High School graduate or G.E.D. equivalent. Some college or continued education preferred. Courses in management, public safety, communications or experience in a related field. Experience in dispatching and certification from Texas Commission of Law Enforcement Officer Standards and Education also preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature and Purpose of Position: To supervise, assign and review the work of student assistants , dispatchers, on an assigned shift or assigned activity including performance in a variety of professional and technical duties in support of the department. Normal work duties consist of receiving, dispatching and handling all calls and messages to proper offices. Answer all incoming telephone calls to the department and transferring to the proper offices. Receiving all calls for police services and dispatching police personnel by two-way radio.
Primary Responsibilities: To be responsible for but not limited to the following duties: answer all incoming telephone calls to Public Safety Services and transfer to appropriate persons; receiving calls for assistance and information; relaying calls for assistance to police patrol units, by two-way radio; must be aware of university policies and campus events in order to give proper information that is requested. Monitor the university's alarm system. Operates the Texas Law Enforcement Telecommunications System in accordance with TCIC, NCIC policies and procedures. Document all calls for service and activity, location and status in the computer aided dispatch system for public safety personnel; quickly disseminating information. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating up to two keyboards at once. Assign appropriate public safety personnel for routine and emergency calls for service. Makes decision on hiring, termination, training, resource management, personnel, and policy setting for student dispatchers and other assigned support staff; implement schedules to adequately process daily communications responsibilities. Supervise and evaluate work of student assistant staff, recommending and carrying out commendations and or disciplinary actions as necessary. Ensure that all equipment in the Communication Office is maintained and in proper working order. Establish training procedures and materials for personnel and instruct and train in methods and procedures. Conduct performance evaluations and make recommendations regarding employees. Respond to complaints and grievances. Related duties as assigned.
Other Specifications: Requires the ability to type and be capable of using standard equipment common to most offices including computers. Must be accurate in business mathematics, spelling, grammar, and punctuation. Must communicate effectively in English, both orally and in writing. Maintain all required certifications and attend on-going training. Concentrate on assigned task through many distractions. Remain calm under stressful conditions. Must be able to perform a variety of tasks, often changing quickly from one task to another without loss of efficiency or composure. Must have knowledge of Federal Communications Commission rules and regulations pertaining to the operation of public safety communications equipment. Work is performed mostly in a confined area for 8 plus hours and includes minor lifting; needs good manual dexterity, visual and auditory attentiveness and attention to detail. May perform shift work such as 7:00 a.m. to 3:00 p.m., 3:00 p.m. to 11:00 p.m. or 11:00 p.m. to 7:00 a.m.