Guest Services Specialist (2 positions)- Ticket Office

Location
Tallahassee, Leon County
Posted
Jul 24, 2014
Jobs Outside Higher Education
Businesses & Consultants
Employment Type
Full Time



Job ID: 37598

Full/Part Time: Full-Time

Regular/Temporary: Regular

Apply On Or Before: 08/15/2014

Department
Department of Athletics - Ticket Office

Responsibilities
Responsible for renewing athletic season tickets and Seminole Booster donations as well as securing referrals, add-ons and upgrades. Serve as primary sales and service contact for assigned account base.
Responsible for developing and coordinating touch point programs to deliver customized communications, events and benefits that engage customers, drive loyalty and maximize all revenue generation opportunities.
Work with department leadership to set policies, establish goals and secure revenue in support of FSU Athletics Department funding needs.

Qualifications
A Bachelor's degree and two years relevant experience; or a high school education and relevant education and/or experience equal to six years. Minimum of 1-3 years of experience in ticket sales/retention, service/ hospitality, and event management. Excellent interpersonal, written, and verbal communication skills. Problem solving skills; ability to perform accurately in a detail-oriented environment.

Preferred
Experience with Paciolan Ticketing System and/or SalesForce CRM

Other Information
All applications will be considered for two positions, 81112 & 81113.

Background Check Requirements
This position requires successful completion of a criminal history background check to include fingerprinting.

Pay Plan
This is an A&P (Administrative and Professional) position.

How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and all education details even if attaching a resume.

Confidentiality Policy
This position requires compliance with University confidentiality policies.

Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.

Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf

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