Associate Director, Student Success

Boston, Suffolk County
Jul 23, 2014

Emerson College

Associate Director, Student Success

The Associate Director, Student Success, is responsible for creating and managing education and outreach initiatives that support student retention, success, and persistence to graduation. The Associate Director will seek out opportunities to collaborate with on- and off-campus resources to develop and provide programming for prospective and current students, with a particular—though not exclusive—focus on financial education and literacy. The Associate Director will also work directly with students who may be at risk of leaving the college in support of their success. In addition, the position assists with data collection, analysis, and recommendations for changes to improve institutional policies/procedures to better support student success and retention.

Campus Location
Boston Campus

Required Knowledge, Skills, and Education (including hardware, software, and equipment)
• Experience developing and leading education and/or outreach programs for college-aged students, preferably addressing financial literacy and/or other components of personal and academic success. Experience with curriculum/content development.
• Strong project planning and management skills. Ability to initiate both independent and collaborative projects and drive them forward to completion.
• Excellent communication skills, both written and verbal, including comfort with public speaking and an ability to discuss difficult topics with students in one-on-one meetings. Must create and edit content for web, print materials and communications to students, and be able to generate enthusiasm among students and colleagues for programs and initiatives.
• Excellent interpersonal skills, including the ability to work with students both one-on-one and in groups and to work collaboratively with various colleagues and stakeholders.
• Must represent Emerson with highest degree of professionalism to both internal and external audiences.
• Ability to coordinate and/or oversee staff members providing financial advising to students and parents while protecting the financial integrity of the College and meeting FERPA requirements in all written and verbal communication.
• Ability to earn the status of an Accredited Financial Counselor (AFC) through the Association of Financial Counseling, Planning and Education (AFCPE) and to counsel students and families on a wide array of financial topics.
• Ability to work sensitively with students and use sound professional judgment in determing appropriate referrals, follow-ups, or interventions.
• Demonstrated intercultural competence and a commitment to working with diverse populations.
• Inquisitive and analytical with strong critical thinking skills. S/he will have the ability to solve problems and to advise students in thinking through issues and options.
• Excellent organizational skills with the ability to multi-task and successfully prioritize tasks.
• Ability to enthusiastically seek out and participate in assocations, groups and organizations aimed at student success and retention generally as well as diverse student populations’ success specifically; e.g., Success Boston.
• Solid proficiency with computer systems and the ability to learn new programs with ease.
• Bachelor’s Degree

Preferred/Desirable Knowledge, Skills, and Education (including hardware, software, and equipment)
All of the above plus a Master’s Degree and experience with Banner.

Required Prior Work Experience
3-5 years of experience with financial literacy program development and/or with college students in an area related to retention, student success, student development, advising, financial aid or financial literacy.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society.

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Open Date

Open Until Filled

Classification Title
Manager 3

Salary Grade

Job Family

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Individual Work Activities
Collaborate with Financial Aid and Student Accounts staff to identify students who may be in financial distress to coordinate appropriate outreach or intervention. Monitor submission of financial aid appeals, impending account holds, incomplete financial aid paperwork, severe financial need at time of original awarding, or failure to meet satisfactory academic progress.

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