Job Description To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements. Duties are numbered for convenience and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty. 1) Advises students on course selection, prerequisites and offerings in person, over the phone, e-mail or other delivery formats as needed. Coordinates development of academic plan for degree and/or goal completion. 2) Explains College admission process, reviews admission criteria to selective admission programs and outlines courses required for acceptance into the program for those students as needed. 3) Coordinates student transfer into College from other institutions or form College to other institutions. Remains current on transfer requirements & procedures of other institutions. 4) Assists students experiencing academic difficulty (warning, probation and academic dismissal) to develop a plan of action to promote academic success, and conducts appropriate academic counseling intervention. 5) Provides career counseling assistance to undecided students. Identifies careers that match their personality type, values and skills, and assists student to develop educational and career goals. 6) Informs new students of College's policies and procedures, degree requirements and how to be a successful student. Conducts orientation for new students on a quarterly basis throughout the year and other delivery formats as needed. 7) Increases student skill and knowledge base. Develops and conducts workshops for students in the community on study skills, learner time management, career exploration, campus resources and other related topics using a variety of delivery formats. 8) Provides front desk coverage, as needed answering phones, facilitating student intake and screening and greeting students. 9) Coordinates and provides direction to work-study students as needed, and conducts training for new employees pertaining to Counseling and Advising services. May be assigned to oversee new student orientation, educational workshops, student support groups, special programs, College transfer fair, College visitation programs, retention projects and activities, association technical studies, transfer articulation liaison, or new employee training. 10) Collects and maintains student contact for reporting purposes. 11) Maintains confidentiality of student records and other information. 12) Works assigned schedule, exhibits regular and predictable attendance and works overtime as required to meet workload demands. Performs other related duties as required. Required education/experience An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. Minimum qualifications for this position are: Master's Degree in Education, College Student Personnel, Psychology or closely related field with 1 to 3 years progressively responsible related experience. Knowledge, Skills, & Abilities Knowledge of: College's admission policies and procedures; general policies & procedures within enrollment services and student life; resources of the College and community; transfer and admissions policies of other institutions; academic needs of college students. Skill in: problem solving; verbal and written communications; active listening; collaborating with other departments; operating a computer and other general office equipment; customer service; coordinating special events. Ability to: work with students from diverse backgrounds; coordinate projects; manage crisis situations; prioritize multiple tasks; develop and maintain effective working relationships with students and other job contacts; implement effective change for students regarding problem resolution, finding supportive resources, enrollment retention and educational goal acquisition; maintain confidential and sensitive information. Preferred Qualifications Training/Certifications Required State Motor Vehicle Operator's License or demonstrable ability to gain access to worksite(s).