Administrative Manager II - Director of Student Customer Services
Job Description The Student Services Director reports to the University Bursar and serves in a strategic position to promote, manage and model the customer service focus for the Bursar's Office. The Director plans, organizes, develops and implements customer service communications, policies and procedures and handle inquiries from students, parents, faculty and staff and external parties. The Director oversees the daily administrative activities of the Student Services staff and assists with customer contact. The Director will provide a high level of outstanding customer service and develop training workshops in connection with University Human Resources and utilize external trainers as needed. Minimum Qualifications Master's degree and 3 years relevant experience in business, public administration or administrative services; or bachelor's degree and 5 years relevant experience in business, public administration or administrative services. Preferred Qualifications A strong, demonstrated commitment to quality customer service at all levels (student, faculty/staff/administration) A demonstrated track record of innovation, particularly in the use of modern technologies to more efficiently serve the public. Experience with Enterprise Information Systems technologies (Banner, PeopleSoft). Ability to effectively collaborate with other University offices involved with University Finance. Ability to be a team player working across Finance units during peak periods.