Assistant Director for Graduate Financial Aid

United States, North America
Jul 23, 2014
About The Unit: The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 5,000 undergraduate and 10,000 graduate and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. The Office of the Bursar is responsible for billing students and collecting tuition and fees. The office works with students on payment plans, offering alternative payment options when necessary. The Bursar at the University of Chicago administers a student loan office servicing several of the academic divisions. The Bursar also leads institution-wide initiatives to improve and align the University's financial aid processes.

Unit Job Summary: The Assistant Director for Graduate Aid reports to the Director and Associate Director of Student Loan Administration. The Assistant Director assists the Associate Director in the management and training of the Graduate Financial Aid Counselors. The Assistant Director supervises the work of the Graduate Financial Aid Counselors in the awarding and packaging of financial aid to graduate students. The Assistant Director will be a resource for the Graduate Financial Aid counseling staff in the absence of the Associate Director. The Assistant Director advises and counsels graduate students on the availability of financial aid and the delivery process. The Assistant Director must understand all relevant award and loan policies and procedures and provide students with an exceptional level of service.

Unit Education: Bachelor's degree required.

Unit Experience: A minimum of three years of experience in the higher education financial aid field required. A minimum of three years of supervisory experience preferred. Experience using the Department of Education EdConnect ISIR processing system required. A minimum of three years of experience with an automated financial aid system such as PowerFaids preferred.

Unit Job Function Competencies: In-depth knowledge of the federal financial aid program regulations required. Solid knowledge of the Department of Education Common Origination Data (COD) system preferred. Proficiency in need analysis, verification procedures and use of student information systems required. Strong analytical and mathematical skills required. Strong computer skills required. Proficiency in Microsoft Excel required; importing data into the financial aid system and ad hoc reporting preferred. Strong interpersonal skills and ability to handle difficult situations with tact and courtesy required. Strong customer service orientation and excellent oral and written communication skills required. Ability to organize and work under pressure with constant deadlines required. Ability to work effectively and independently and as a lead team member required.