DEAN OF STUDENTS CASE MANAGER

Location
Greenville, Pitt County
Posted
Jul 23, 2014
Executive Administration Jobs
Deans
Employment Type
Full Time
Job Description: The Dean of Students Case Manager is a unique and specialized position which blends the functions of non-clinical student consultation, program coordination of student referrals and intake, systems development for reporting and maintenance of student cases, and leadership in addressing factors which contribute to student attrition and improve student academic success. This position coordinates the university's process for addressing the needs of students who have crisis with academic, family, health, and other issues through providing referrals, follow-up services and when warranted withdrawing the student from the university. The case manager serves as the primary communicator to academic deans and designees, health care and mental health providers, staff and parents relative to students requiring university withdrawal and/or in need of additional/other resources to succeed at East Carolina University. The case manager collects, reviews, coordinates and manages the student cases that come to the Dean of Students Office and to the University Extenuating Circumstances/Medical Withdrawal Committee. The Dean of Students Case Manager reports directly to the Senior Associate Dean of Students. Specific Responsibilities Provides case management of student requests of Extenuating Circumstances University Withdrawals: Meets with students and parents, answers questions; Gathers medical, psychological, & other documentation supporting the justification for the withdrawal; Organizes Medical Withdrawal Committee meetings; Processes withdrawals and the lifting of tags; Maintains detailed records within database Coordinates programming and outreach to students, faculty and staff regarding awareness of the services offered by the Dean of Students Office. Provides case management for Dean of Students Office cases: meets with students and parents as needed, answers questions; maintains detailed records within database; supports the work of the Associate Deans and the Dean of Students; monitors the progress of student cases; communicates as needed to stakeholders within a student case Cultivates relationships with university and community resources and readily contacts resources on the behalf of students Establishes a collaborative relationship with the student and family to maximize their ability to make an informed decision Co-coordinates the assessment efforts of the Dean of Students Office Supports the work of the Dean of Students Office when managing a crisis or student death, including coordination of memorial services Serves as Administrator on Call as part of the rotation with staff for crisis support and emergency response Performs related duties as required

Minimum Qualifications: Master's degree in student affairs, higher education, social work, counseling, criminal justice or related field. Must have excellent problem solving and conflict resolution skills, strong organizational and administrative skills, strong interpersonal communication skills, ability to thoroughly document conversations and actions regarding case management, excellent written and verbal communication skills, team building skills, the ability to build positive and effective relationships across the campus and community, a strong commitment to diversity, ability to work independently with minimal supervision, ability to manage multiple tasks, ability to work evenings and weekends as needed, knowledge of legal issues in higher education, and ability to provide exemplary customer service. Must have experience interacting with the public, parents, students and faculty. All degrees must be received from appropriately accredited institutions and conferred by the time of hire.

Special Instructions to Applicants: In order to be considered for the position, all applicants are required to submit a letter of interest, a current resume, and a list of three references including contact information. Additionally, original official transcripts, a criminal background check, and three signed letters of reference will be required upon offer of employment. East Carolina University seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. In order to promote the university's diversity goal, Student Affairs strongly encourages applicants from women, minorities, and historically underrepresented groups.

Date Initial Screening Begins: 08-05-2014

Job Close Date: Open Until Filled