University Ticketing Manager, External Relations

Washington D.C., United States
Jul 22, 2014

Job Description Summary:

Job Location Lisner Auditorium - 730 21st St NW - FB0054
Campus Location: Foggy Bottom
Division/Vice President: Vice President for External Relations (COMM)
College/School/Department: Not Applicable

Internal Applicants Only? No
Position Type: Administrative/Professional
Posting Number: Staff - 003498
Working Title: University Ticketing Manager, External Relations
Full-Time/Part-Time: Full-Time
Work Schedule: 8:30am-5:30pm with availability to work outside normal hours and occasional weekends.
Total Hours Per Week: 40
Pay Grade: 15
Recruitment Salary Range: Commensurate with experience
Required Licenses/Certifications and other Specific Requirements: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, Sex Offender Registry Search, and Prior Employment Verification, Credit
If other was selected above, or there are special requirements, please explain.
If temporary, grant funded or limited term appointment, position funded until:
Telework: No
Job Open Date: 05/21/2014
Job Close Date:
Open Until Filled: Yes
Applicant Review Will Commence On:

Ad Statement:

Founded in 1821, GW is the largest institution of higher education in the District of Columbia, to include ten academic units, with a full-time equivalent enrollment of a little over 20,000 students and approximately 11,000 full-time and part-time employees (faculty and staff). The George Washington University is a community dedicated to learning, communication, respect, service and teamwork. As one of the largest private employers in the District of Columbia, the university seeks employees who support the teaching, research, and public service mission of the university.

Minimum Qualifications:

Bachelor’s degree in an appropriate area of specialization and three years of appropriate experience. Degree requirement may be substituted for an equivalent combination of education, training, and experience.

Desired Qualifications:

At least three years of box office managerial/supervisory experience is desirable.

Current knowledge of ticketing systems and proficiency in hard ticket sales and reconciliation.

Excellent interpersonal skills and customer service skills.

Excellent verbal and written communications.

Knowledge of personal computer operations and/or maintenance.

Ability to work a flexible schedule including daytime, evening, and weekends.

Special Instructions to Applicants:

Job Duties
  • Manages and oversees the daily operations and procedures for University ticketed events and box office activities, including developing and implementing goals, procedures, rules, regulations, and standards for University ticketed venues and for non-professional billing activities.

    Oversees and is responsible for a system of accountability that incorporates ticket sales agents with cash banks on a daily basis. Maintains records and reports of ticket sales. Oversees and coordinates the reconciliation and accounting of all ticket sales for each ticketed event with the Finance Manager.

    Partners with the Marketing Manager at Lisner Auditorium and other entities to ensure that marketing and ticketing for events are integrated for the promotion of events and ticket sales.

    Ensures a safe and comfortable environment for events, customer satisfaction and service; resolves problems and conflicts as necessary.

  • Function:
  • Manages the allocation of tickets for artists, students, and general public; handles any internal ticket orders and comp requests; and oversees and supervises event Will Call.

    Works with promoters and the university's venue managers to provide substantial support to Lisner Auditorium. Advises clients, promoters and event coordinators in the development of ticket stock.

    Ensures and maintains contracts with various external ticketing agencies and may be required to contract for a variety of sales for services at various times.

  • Function:
  • Oversees one full-time employee and a team of student employees working in the box office and Lisner Auditorium’s reception, totaling 80 hours per week. Supervises, trains and schedules all staff members.

  • Function:
  • Performs other work-related duties as assigned.

  • Posting Specific Questions

    Required fields are indicated with an asterisk (*).

    1. * Do you have a Bachelor's Degree?

      (Open Ended Question)

    2. * What is your salary range expectation?

      (Open Ended Question)

    Applicant Documents
    Required Documents
    1. Resume
    2. Cover Letter
    Optional Documents

    The George Washington University is an Equal Opportunity/Equal Access/Affirmative Action institution.