Receptionist/Benefits Assistant

United States, North America
Jul 22, 2014
About The Unit:

Unit Job Summary: Receptionist/Benefits Assistant II: Responsible for receiving walk-in visitors and handling telephone traffic for Human Resource at 6054 South Drexel Avenue. Assist walk-in visitors and handle routine requests about University Human Resource matters for staff and faculty. Distribute forms, summary plan descriptions and other materials to visitors. Provide instructions on how to complete various types of benefits forms for newly hired employees and coverage changes due to addition or removal of dependents. Receive completed forms and route them to the appropriate individuals. Provide information on accessing the Benefits Web site for additional information. Under the guidance and direction of the Manager, Benefits and Leave Administration; review for accuracy and legal and/or policy compliance; record; and process Family Medical Leave (FMLA), short term disability (STD); personal leave of absence (LOA) documentation, communication and notices related to staff employees, and long-term disability (LTD) applications for staff and faculty. The administrative endeavors associated with FMLA, STD, LOA and LTD require the highest level of confidentiality, judgment, discretion and diplomacy while working with various individuals at all levels of the organization. Provide administrative and clerical support for the managers and the Assistant Director and Director. Order office supplies and ensure that the office has a sufficient supply of employee benefits materials. Maintain the office common area (fax, copier repair, etc). Handle employee address changes. Additional projects as needed per the Assistant Director of Benefits.

Unit Education: High school diploma or equivalent, required. Associates degree, preferred.

Unit Experience: Three years of professional administrative or clerical experience in an office environment, required. Experience working in a human resources department, preferred.

Unit Job Function Competencies: Candidate must demonstrate the following competencies: manage interpersonal relationships and interact/communicate with clarity, tact and courtesy with staff, faculty, and others; communicate effectively in English, both orally and in writing; identify priorities; recognize and resolve or refer problems; work effectively with supervision and as a part of a team, use or learn a range of position-related software applications including knowledge of MS Word, Excel, and Access required; previous experience with computers required; previous clerical experience required, preferably in a University setting; knowledge of general human resources practices preferred; knowledge of alphabetical and alphanumeric filing required; excellent customer service skills required.