Assistant Director, Instructional Support

Oswego, Oswego County
Jul 16, 2014
Review Date: Review of applications will begin July 30, 2014 and will continue until the position is filled. Salary: Commensurate with qualifications and experience. In addition, the State University of New York provides an excellent benefit package. For more information on benefits, visit: Date of Appointment: As soon as possible. Description of Responsibilities: The focus of this position is to coordinate and provide campus-wide technical support for instruction and special events. Instruction support includes the design of control and monitoring of A/V systems, the automation of those systems, digital signage support, the loan of A/V and presentation equipment for campus supported activities and professional presentations, and the evaluation, introduction and support for new instructional and communication technologies. The facilities and equipment encompass over 200 classrooms and presentation enabled meeting spaces, the campus cable TV system, a satellite reception system, videoconferencing and webcasting systems, portable media carts, digital signage servers, players and displays, as well as large venue sound systems. Special event support includes the setup, provision, broadcast and/or streaming of A/V services for events such as Commencement or other campus sponsored events located both on or off campus. The position supervises a team of professional staff and student assistants providing support in the following areas: design and technical support for classroom instruction and special events through setup and operation of audio/visual and sound equipment; operation and maintenance of audio/video/rf systems, multimedia, CATV, video-conferencing, digital signage and projection systems; design, implementation, maintenance, and training on campus-wide media systems and equipment; oversight of satellite and streaming requests; receiving Public/Government/ Educational programming, program scheduling and maintenance logs for FCC regarding Public Access TV; participation in the campus facilities development process through planning and implementation of technology for renovations and new construction. Required Qualifications: A bachelor’s degree with a minimum of three years of professional experience supporting classroom technology or two years of supervisory experience. The candidate must have experience in delivering a portfolio of projects ranging from classroom construction to classroom upgrades and maintenance. A record of excellence in service delivery to a wide range of stakeholders is required. The successful candidate must be extremely proactive and work well under pressure, have excellent customer service skills, and be able to work collegially and effectively in a team environment. Preferred Qualifications: A preference will be given to candidates with Masters degree, Infocomm CTS certifications and teaching experience. Familiarity with the capabilities of Crestron and Extron A/V control systems as well as with the ITIL process model are pluses. To Apply: Please submit a copy of unofficial transcripts, curriculum vitae/resume, cover letter and contact information for three references to: If you have any questions about the position, please call or e-mail: Ms. Nicole Decker at or 315-312-6083 Official transcripts are required prior to hiring. Files must be complete to be considered. Description of CTS: Campus Technology Services is an integrated service organization caring for administrative computing, instructional computing, network services, client support and telecommunications. The department delivers a broad set of infrastructure, applications and services that are vital to the operation and mission of the College. Description of SUNY Oswego: Founded in 1861, SUNY Oswego is a public comprehensive college located in Central New York on the beautiful shores of Lake Ontario, 45 minutes from Syracuse. Named one of "Top Up-and-Coming Schools" in U.S. News America’s Best Colleges in 2010 and a "Best Northeastern College" by Princeton Review every year since the first edition in 2003, Oswego offers its 8300 undergraduate and graduate students preeminent academic programs in business, teacher education, and the arts and sciences. The College’s success is built on providing students outstanding educational experiences with attention to liberal arts and sciences foundations, practical applications, interdisciplinary approaches, independent scholarly and creative work, and skills for living in multicultural and global communities. The emphasis on faculty-mentored student research and creative projects are evidenced by Quest, a College-wide day spotlighting original student research, a Summer Scholars Program, which awards stipends to students engaged in independent research and creative work at the highest levels, and the Global Laboratory, a STEM based research abroad program at top-ranked universities around the world. SUNY Oswego is an unusually collegial and vibrant community and is in a time of wonderful opportunities with extensive facilities construction and renovation, a forward-looking strategic plan, and expanded outreach to regional, national, and international communities. Additional information about SUNY Oswego can be found at SUNY Oswego is committed to enhancing its diversity. SUNY Oswego is an Affirmative Action Equal Opportunity Employer and encourages applications from professionals of color, women, individuals with disabilities, and veterans. In accordance with INS regulations, successful applicants must be legally able to work in the United States, per the Immigration Reform and Control Act of 1986. Requests for reasonable accommodations of a disability during the application and/or interview process should be made to the Human Resources Office by calling 315-312-2230 or emailing For Campus Safety information, please see the Annual Security Report on the Human Resources Website: