Student Success Advocate (Multiple positions)

New York City, New York (Manhattan) County
Jul 15, 2014
The City University of New York (CUNY) is the nation's leading urban public university serving more than 480,000 students in a wide range of educational programs at 24 colleges and institutions in New York City.
Job ID: 10872

Regular/Temporary: Regular


Provides educational support, academic advisement, and counseling assistance to students in one of CUNY's higher education opportunity programs.

- Provides advisement and counseling to students covering academic, personal/social, career, and related issues, making appropriate referrals as needed

- Determines areas of need and develops and teaches pre-freshman/orientation programs, seminars, student workshops, and other activities

- Develops and monitors interventions related to student academic status and success

- Reports on activities and outcomes; assists with report-writing, assessment, and data collection

- Collaborates with academic and student support departments to ensure that students are utilizing available services and programming

- Performs related duties as assigned

Job Title Name: Academic Student Support Counselor


Higher Education Assistant




Guttman Community College of The City University of New York seeks dynamic, entrepreneurial, and student centered specialists to become Student Success Advocates supporting students' academic, professional, and personal success and persistence from enrollment through graduation.

Reporting to the Associate Director of First Year Student Success, the Student Success Advocates will be responsible for supporting the success of incoming and first-year students. Starting with the Summer Bridge Program and First Year Experience, s/he will serve as a member of one or more instructional teams working closely with faculty members to identify, assess, and develop matriculated students' academic and personal competencies needed for success in college and a career. The Student Success Advocates will also work with the Career Strategists in helping students transition from their first to second year.

Specific responsibilities pertaining to first-year students include, but are not limited to the following:
- Facilitating weekly group advisement sessions for several cohorts.
- Meeting with instructional team members to plan activities and monitor student progress.
- Conducting proactive advisement for students at risk of dropping or stopping out.
- Advising on courses, early career choices, academic standing, and other policies.
- Assisting with registration and continuous enrollment.

Student Success Advocates will also work with the Office of Admissions and Access to help prospective students understand the College's educational model and facilitate their enrollment. Admissions duties include, but are not limited to the following:
- Conducting group and information sessions for students and supporters.
- Facilitating orientation sessions; presenting to professionals such as counselors,
  teachers, and coaches.
- Advising students on their academic and career goals and how they can be achieved.

Located in Manhattan, Guttman Community College admitted the first cohort of 300 students in the summer of 2012. The centerpiece of the new College's educational model is an integrated first-year curriculum that builds the skills necessary for success in college-level work. Features of the academic program include using New York City as a context for learning in and out of the classroom, a first-year core set within learning communities, a full-time attendance requirement in the first year, and a limited set of majors. To complement an innovative approach to learning, the College will build a comprehensive set of integrated supports with financial counseling, mandatory advising, and a required pre-college summer program. At full capacity, the college will enroll 3,000 to 5,000 students.


A Master's degree in an appropriate discipline (e.g., counseling, guidance, social work, or psychology) and two years' related experience.


The successful candidate will have the following knowledge, skills, and professional attributes:
- Three or more years of counseling, academic, and/or career advising/student development
  experience with diverse student populations, particularly underprepared high school or
  college students in an educational setting or program preferred
- Experience working in learning communities preferred
- Multi-lingual ability with strong presentation, verbal communication and interpersonal skills
  to successfully work with and present to diverse audiences
- Experience working well with linguistically, culturally, and academically diverse students
- Strong work ethic, character, and personal integrity, and ability to work with the utmost
  professionalism, discretion, and confidentiality
- Detail oriented with strong writing, analytical, evaluative, and organizational skills
- Ability to work well in a time-sensitive, dynamic, student centered, and responsive office
- Flexibility to work evening hours and occasional weekends


Commensurate with qualifications and experience.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans.  Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


Before applying, candidates are encouraged to visit the Guttman Community College website ( to learn more about the new institution.

From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting from outside our system, access the employment page on our web site and search for this vacancy using the Job ID or Title.

Make sure to upload a cover letter and resume with the contact information of 3 professional references (as one document), by the closing date.



Open until filled with application reviews to begin 7/21/14.


CUNY Job Posting: Managerial/Professional


We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply.  We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.