Campus Safety Coordinator

Bennington, Bennington County / Woodford, Bennington County
Jul 14, 2014
The Campus Safety Coordinator is the initial point of contact for visitors and guests of the College, and a resource for the Bennington College community. In this role, superior communication skills and accurate information processing are essential and of critical importance to the success of a guest/visitor’s experience. The Coordinator responds to inquiries over the telephone and in person and is responsible for providing a welcoming and informative customer service experience. The Coordinator also provides dispatch services, both routine and emergency, for the Campus Safety Office and provides administrative services for the Office, including calendaring, correspondence, and tracking/compiling Campus Safety Office data and statistics, including those required for federal reporting. The Coordinator works part-time (32 hours per week), year-round. The work scheduled is Sunday and Monday from 3pm to 11 pm and Friday and Saturday from 7am - 3pm. General Responsibilities 1. Provide information services to guests/visitors/internals of the College. Ensure that the customer service experience is welcoming, responsive and that follow-up is complete. Respond to inquiries, needs and questions via telephone or in-person and direct calls as needed. Determine the nature/urgency of the inquiry and/or purpose of the visit and provide a timely and accurate response. Take detailed and accurate messages and convey same to relevant parties. Resolve issues quickly and appropriately. Where appropriate, educate the guest and provide recommendations (both meaningful and resourceful) that may enhance the visitor/guest experience with the College. 2. Act as a knowledgeable resource for campus facility information. Maintain current information on campus facilities including recommended usage, space type, capacity and other relevant details. Remain current on events/happenings (academic and otherwise) to be able to respond to and communicate effectively to inquiries. Maintain an accurate list of campus resource contact points (offices and key personnel) and develop/build/maintain strong and positive working relationships with same to be able to rely on such contacts for additional information where needed. As directed, update and manage student visitor database, daily dispatcher log of campus safety operation, and virtual clipboard of noteworthy information (daily shift log of non-routine notes). 3. Maintain confidentiality in the execution of all Campus Safety responsibilities. Provide dispatch services to the Campus Safety Office. Prioritize and respond to calls in stressful situations, including articulating pertinent details to Campus Safety officers and/or emergency services personnel as needed. Track/monitor new directives, daily tasks, and ad hoc requests. Field incoming questions and requests and inform the Campus Safety Officer(s) and other relevant personnel of requests/details; convey urgency of request, timing and other relevant data. As directed by the Campus Safety Officers, write up and process work orders using SchoolDude or similar work-order/facilities software. Maintain regular and effective communication with Campus Safety personnel in the field. Ensure the smooth transfer of duties when starting/ending shifts by sharing and accepting relevant shift information with other staff members. 4. Maintain the Campus Safety dispatcher log in a timely manner through the use of Report Exec to include all relevant Campus Safety operations in a given shift to include date, time, and exact location of incidents, events, and procedures. Ensure integrity of the log in compliance with Campus Safety practices/policy. 5. Monitor/track key inventory for secured rooms in VAPA and other areas of campus; handle sign in/out procedures and follow established protocol to ensure that key usage/distribution is contained to relevant parties. Maintain lost and found. 6. Diligently monitor foot and vehicle traffic in/around the main campus area. Remain aware of surroundings/happenings at all times to be able to effectively respond to a variety of situations. Report concerning incidents to Officer on duty. 7. Provide administrative support to the Campus Safety Office and the Director of Campus Safety. Handle calendar, mail and correspondence. Compile and track Campus Safety Office data/statistics. 8. Ensure that the Campus Safety Office is maintained in a neat/orderly manner. 9. Perform related duties as assigned. Qualifications 1. High School Diploma or equivalent; Bachelor’s degree preferred. Demonstrated successful administrative and customer service experience required. 2. Superior verbal communication skills. Demonstrated ability to accept sensitive information and to facilitate initial handling/processing while maintaining confidentiality. Able to interact, communicate and build/maintain effective working relationships with individuals at all levels of the organization as well as guests/visitors and the general public. 3. Proficient in use of Microsoft Office Suite (Word and Excel required), Gmail/Google docs, and Internet research. Able to learn new technology as needed. 4. Must have demonstrated ability to successfully coordinate and facilitate work independently in an organized manner and with limited supervision. Work requires continual attention to detail, ability to use good judgment in decision-making and must be able to manage effectively under stress. Must be flexible to changing priorities, able to work in a fast-paced environment with demonstrated ability to juggle multiple, competing tasks and demands. Working conditions and physical demands Majority of work performed in office environment with substantial activities completed using a computer. Work is basically sedentary. Some standing, bending reaching, stooping, walking, pushing, pulling and climbing stairs may be required. Please apply with a letter of interest and resume to Bennington College is an equal opportunity employer committed to diversity.