Graduate Housing Manager

New Haven, New Haven County
Jul 11, 2014

Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut. Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include three major museums, a critically-acclaimed repertory theater, state-of-the-art concert hall, and world-renowned schools of Architecture, Art, Drama, and Music.

STARS Requisition Number 26140BR
Department Grad Housing
University Job Title Supervisor 2
Posting Position Title Graduate Housing Manager
Bargaining Unit None
Job Category Managerial & Professional
Position MP Overtime Eligible? No
Type of Employment Full Time
Duration Type Regular
Salary Grade 22
Work Location Central Campus
Worksite Address 420 Temple Street
Work Week Standard (M-F equal number of hours per day)
Position Focus: Manages the activities of the Yale Graduate Housing Office. Manages Yale graduate and professional student residents in a highly decentralized campus student services environment. This is not a live-in position. The Graduate Housing Manager serves as a key staff person for students regarding residential and student life issues. This includes developing and overseeing a comprehensive residence life program composed of educational, cultural and social activities as well as providing leadership, training and direction to graduate student coordinators. This position serves as the liaison between graduate housing and student affairs staff in Yale's eleven professional and graduate schools. The responsibilities also include managing the application and assignment process as well as improving and maintaining graduate housing website to move towards self-service applications and housing availability process. The Graduate Housing Manager works closely with appropriate University departments to meet the safety needs, accommodation requests and residential needs of the students. This includes coordinating with the University Security Office, Police Department, Fire Marshal, Office of Disabilities and Office of International Students. This position is involved in coordinating building related maintenance and repairs by working with the Office of Facilities.
Principal Responsibilities 1. Supervises the day-to-day activities of support staff. 2. Assesses and resolves or escalates problems arising within unit. 3. Develops policies and procedures in support of unit. 4. Assists in long-range planning for work unit needs. 5. Participates in unit budget planning. 6. Evaluates work requests to determine if they are appropriate to this or another area. 7. Ensures that work flow is organized and staffed for quality efficient completion. 8. Communicates deadlines and special circumstances to staff. 9. Maintains equipment and supplies for unit. 10. Completes evaluations of direct report employees. 11. Interacts with University personnel to define work assignments and requirements, communicate progress of work, and plan and coordinate projects. 12. Interacts with external sources to coordinate work necessary to fulfill projects, keep abreast of new products and technologies, or arrange for subcontractors. 13. Supervises a staff of exempt and non-exempt employees. 14. May perform other duties as assigned.Required Education and Experience Bachelor's Degree in related field and three years of experience or an equivalent combination of education and experience.
Required Skill/Ability 1: Excellent written and oral communication skills. Proven conflict and problem resolution skills.
Required Skill/Ability 2: Ability to manage and program and think strategically about appropriate direction, resource requirements and planning.
Required Skill/Ability 3: Proven ability to work with a diverse student population.
Required Skill/Ability 4: Excellent computer skills; ability to learn new computer systems easily.
Required Skill/Ability 5: Ability to collaborate with student coordinators and other Yale staff to manage after hours crises in facilities, students or security as they occur. Willingness to occasionally work evenings or weekends to participate in events and programs.
Preferred Education, Experience and Skills: Experience in higher education, student affairs or related field; three years professional work experience in a college or university housing office; experience working with international students.
Preferred Licenses or Certifications: Valid driver's license is REQUIRED as this position entails travel-related duties.
Physical Requirements: The person in this position conducts building inspections and site visits on a regular basis. Many of the buildings have stairs and no elevator access.
Weekend Hours Required? Occasional
Evening Hours Required? Occasional
Drug Screen No
Health Screening No
Background Check Requirements All External and Internal candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.
Additional Background or Health Screening Requirements: Selected incumbent must have successful completion of a DMV check and a valid driver's license.
Posting Disclaimer The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
Yale University is an affirmative action/equal opportunity employer. Yale values diversity in its faculty, staff, and students and strongly encourages applications from women and members of underrepresented minority groups.