Instructional Support Specialist

Bowling Green, Warren County / Hadley, Warren County / Plum Springs, Warren County / Richardsville, Warren County
Jul 10, 2014
Administrative Jobs
Academic Affairs, Instructional Design

About Western Kentucky University:

Western Kentucky University aspires to be the University of choice for faculty and staff who are dedicated to helping advance academic excellence. True to its spirit, WKU offers an inviting, nurturing, and challenging work environment, which is responsive to the needs of a diverse and ambitious learning community. WKU's main campus is located on a hill overlooking the city of Bowling Green (population est. 60,000), and is acclaimed as one of the most beautiful in the nation. We invite you to consider WKU as a place where your academic and professional dreams can be realized.

Job Description:

The following duties are customary for this position, but are not to be construed as all-inclusive.  Duties may be added, deleted and assigned based on management discretion and institutional needs.

  • Assists Instructional Designers in organizing and coordinating the distance learning activities at WKU
  • Creates instructional multimedia used for online learning management systems, websites, CD and DVD-ROMS, presentations, live video/web streaming, pod casts, and/or other materials utilizing instructional technology tools, strategies, and resources
  • Produces, edits, and compresses audio and video for multiple delivery formats
  • Researches and recommends the purchase of multimedia software, hardware, and equipment
  • Manages the inventory of, and maintains multimedia equipment in Distance Learning including studio equipment
  • Trains faculty members and staff in the use of various multimedia software, web conferencing software, hardware, learning management systems, and audio/video production equipment based on their specific needs and goals
  • Conducts on-going evaluations of instructional multimedia technology and assists in maximizing their development and use
  • Performs tasks that include technical course setup, populating platforms with content, proofing and text editing, as well as consulting on Instructional Design and best practices for online learning
  • Partners with Instructional Designer and Instructional Technologist as needed to develop documents, timelines, and supplemental materials for faculty
  • Assists faculty members in the use of course management software and multi-media recording equipment
  • Follows standard instructional design practices to create online instructional content that effectively engages students

Secondary Duties and Responsibilities

  • Participates and assists in the delivery of workshops and walk-in training events related to faculty development
  • Oversees activities of student workers and graduate assistants
  • Provides periodic reports on instructional design activities at WKU
  • Other duties as assigned

Knowledge and Skills Considered Essential for Success:

  • Strong oral and written communication skills
  • Excellent interpersonal skills
  • Must be detail oriented
  • Ability to manage and meet deadlines
  • Effective team and partnering skills
  • Demonstrated ability to work on multiple projects; strong project management and follow-up skills; strong ability to multi-task and continually prioritize changing project tasks
  • Must be able to act independently under general direction
  • Employee typically will have discretion while performing job duties of sitting, walking, or standing.
  • Employee may be required to attend meetings and conferences on-campus and off-campus.
  • Ability to work at a computer for long periods of time
  • Must be able to focus on detailed tasks for long periods of time
  • Employee must be able to complete moderately complex tasks after training.


Required Qualifications

  • Bachelor's degree in instructional design, adult education, or a related discipline
  • Two years of experience working with multimedia in an educational environment
  • Experience and/or demonstrated knowledge in video capture and production for use in an educational environment
  • Experience and/or demonstrated knowledge working with web technologies and software
  • Experience and/or demonstrated knowledge of e-learning software and web technologies and coding (e.g. HTML and Adobe Products)
  • Advanced proficiency with Microsoft Word, Excel, and PowerPoint
  • Experience and/or demonstrated knowledge interpreting client needs and assisting them in the production of instructional materials
  • Experience and/or demonstrated knowledge with graphic design elements appropriate for instruction
  • Experience and/or demonstrated knowledge of e-learning software
  • Experience and/or demonstrated knowledge with ADA 508 regulations

Additional Information:

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University does not discriminate on the basis of race, color, national origin, sex, sexual orientation, disability, age, religion, veteran status, or marital status in admission to career and technical education programs and/or activities, or employment practices in accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify The Office of Equal Opportunity/Affirmative Action/University ADA Services at (270) 745 - 5121, a minimum of five working days in advance.

Application Instructions:

All applications and resumes must be submitted through this online electronic talent management system.  Only those individuals who submit all required materials will be considered as eligible applicants.  We invite you to submit a cover letter which describes your interest and fit for this position. You will receive email notification confirming your application materials have been received.  Review of application materials will generally begin as applications are submitted.  The expected hire date is on or about August 4, 2014.