Director, Transition Management Operations

Nashville, Davidson County
Jul 03, 2014
Executive Administration Jobs
C-Level & Executive Directors


Director, Transition Management Operations
Lead and manage all functions within case management and social services to ensure consistent, efficient delivery of services throughout the healthcare continuum with demonstration of positive outcomes.  Create a culture of accountability, professional code of conduct and standardize work process to improve workflow and increase efficiencies to meet intuitional goals.  Determine benchmarks, goals and outcomes to for department and staff and ensure regulatory requirements are met.
Key Functions and Expected Performances
  • Leadership role in transitioning to the "next generation" of Care Management
  • Continuous review of business workflows to improve productivity and ensure patient, provider and staff satisfaction
  • Facilitate and promote problem identification, analysis and resolution
  • Ensure monitoring of regulatory requirements and oversight of all submissions
  • Determine benchmarks, goals and outcomes for all programs as well as high cost, volume and risk conditions
  • Determine benchmarks, goals and outcomes for staff and implementation of accountability system
  • Designs, implements and evaluates staffing coverage based on established care management ratios to serve population needs, volume and acuity of patients
  • Develops structures and processes that contribute to continuity of care through demonstrated use of the interdisciplinary team approach to patient care.  Works collaboratively with internal and external resources and agencies, physicians and all members of the interdisciplinary team in meeting customer needs and organizational goals.
  • Monitors, evaluates and redesigns institutional and departmental practices and processes to meet or exceed all regulatory and accrediting agency requirements
  • Ensures that technology and software systems support workflow with clinical logic, standardized practice, regulatory and accreditation requirements
  • Defines departmental financial targets in alignment with those of the institution and ensures appropriate use of resources
  • Develop and coach employees
  • Fosters  relationships with providers, community agencies, continuum partners and PACN
  • Perform any other job related instructions as requested

Basic Qualifications

Job requires Master's degree from an accredited program with a minimum of 5 years of clinical experience and 3 years of Case Management preferred.  MSN strongly preferred.

Licensure, Certification, and/or Registration (LCR):
RN Required, Master's Degree Required, MSN strongly preferred

Job Professional and Managerial

Primary Location TN-Nashville-Medical Center North (MCN)

Organization Social Services 201324