Associate Director Financial Aid

United States, North America
Jul 03, 2014
About The Unit: The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of 20 departments that serve the University's 5,000 undergraduate and 10,000 graduate and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, community service, spiritual exploration, and athletic competition. The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. The Office of the Bursar is responsible for billing students and collecting tuition and fees. The office works with students on payment plans, offering alternative payment options when necessary. The Bursar at the University of Chicago administers a student loan office servicing several of the academic divisions. The Bursar also leads institution-wide initiatives to improve and align the University's financial aid processes.

Unit Job Summary: Associate Director, Financial Aid is responsible for overseeing the graduate financial aid operation in the Student Loan Administration office. The Associate Director will supervise staff in processing loan applications and determining eligibility for loans, work-study, the TEACH grant, and the ISAC state grant for graduate students in ten of the divisions and professional schools at the University. Additionally the Associate Director should have an expert level knowledge of the federal and state regulations that govern financial aid eligibility. The Associate Director will also play a key role in utilizing new technologies and leading initiatives to improve delivery of financial aid and related services. The Associate Director reports to the Director.

Unit Education: Bachelor's degree required.

Unit Experience: Six years experience in a financial aid office preferred. Four years in a supervisory or management capacity within the financial aid office preferred.

Unit Job Function Competencies: Demonstrated strong analytical abilities and financial analysis skills required preferred. A customer (user) service approach in a University environment preferred. Ability to make independent judgment consistent with office policy, as well as with federal and state regulations required. Demonstrated ability to work under pressure preferred. Excellent written and oral communication skills. Strong interpersonal skills required. Demonstrated experience using integrated information system such as; PowerFAIDS, Banner, or PeopleSoft preferred. Expertise in other software applications such as; Excel, Access, Power Point, and ELM/NDN preferred. Familiarity with Department of Education systems; COD, EdConnect preferred.