Financial Aid Assistant

Riverside, Riverside County
Jul 01, 2014
Salary: $36,504 - $51,720
Title: Financial Aid Assistant
Category: Student Affairs and Advising
Department: Financial Aid
Date Posted: 06/30/2014
8AM - 5PM
Position Information:
The Financial Aid Assistant II serves the public, providing students, parents, university staff, and the public with up-to-date information of application procedures on federal, state and university financial aid programs. The assistant handles a high volume of telephone contacts in a fast-paced and dynamic work environment. Ensures requests for financial aid materials, written communications for the student and requests of required financial aid documents are processed and distributed in a timely, orderly flow to professional staff. The Financial Aid Assistant is responsible for ensuring that the maintenance of and disposition of records complies with university policies and federal regulations.

The Financial Aid Office works with a culturally and economically diverse population. The Financial Aid Assistant must be able to interact with students and parents with sensitivity and discretion, while following Federal Educational Rights and Privacy Act (FERPA) and all applicable University and campus regulation regulating the release of student records.

This position requires the ability to efficiently and effectively use automated systems, including mainframe, PC, and web-based applications. The incumbent must maintain a high level of organization in the administration of duties and be able to work effectively with frequent interruptions and adjust priorities as necessary. The hiring range is 36,498.24 - 38,920.32

Minimum Requirements:
Excellent customer service including written and oral communications skills.
Ability to effectively speak, answer questions, or explain routine or complex information by telephone.
Excellent listening skills, patience, and ability to anticipate and respond to the needs of internal and external customers.
Ability to work with a diverse student population.
Ability to exercise sound judgment.
Proficient computer skills: using Microsoft Office and Outlook programs.
Ability to establish cooperative working relationships and coordinate with other offices or organizations that impact on assigned responsibilities.

Preferred Qualifications:
Financial Aid experience.
Familiarity with UCR's student information system, particularly the Student Records modules.
Knowledge and ability to interpret and apply federal, state, and UC regulations pertaining to student records, including the Federal Education Rights and Privacy Act (FERPA).
Experience working in a fast pace/call center environment.

Additional Information:
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.

At UC Riverside we celebrate diversity and are proud of our #8 ranking among the nation for most diverse universities (US News and World Report 2012-13). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.

UCR is ranked 46th among top public universities (US News and World Report 2012-13) and is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff.

For information about our generous employee benefits package, visit: Employee Benefits Overview