Academic Advising Specialist - Communications

New York City, New York (Manhattan) County
Jun 20, 2014
Administrative Jobs
Student Affairs, Academic Advising
The City University of New York (CUNY) is the nation's leading urban public university serving more than 480,000 students in a wide range of educational programs at 24 colleges and institutions in New York City.
Job ID: 10754

Regular/Temporary: Regular


Administers an academic advising center or unit. 

- Collaborates with other academic and administrative offices to maintain a comprehensive academic advisement program

- Ensures students are provided with consistent, accurate, and prompt advising services, coordinating with academic departments

- Works with students to resolve academic issues, providing information and/or referral

- Develops orientation programs to engage and retain students and instructs students, faculty and staff on use of advising technologies

- Conducts assessments to strengthen advisement programs

- Organizes and facilitates training for faculty advisors

- Develops print and online communication materials

- May supervise office operations and budget

- Performs related duties as assigned.


Higher Education Assistant




Reporting directly to the Director of Academic Advising, the Academic Advising Specialist performs generalist duties as required by the Center as a member of its team of professional academic advisors.  In addition to performing general advising duties, the Specialist serves as the primary unit liaison to appropriate committees and work groups related to advising communications and technologies, which include developing, coordinating, implementing, and assessing communications and technology-based advising services to promote student success through graduation.

- Oversees and administers all aspects of the Client Relationship Management (CRM) system.
- Implements existing communication plans and supports the Center's expansion of new communication efforts.
- Serves as the Center's liaison for CUNYfirst, DegreeWorks, Hobson's Retain, Crystal Reports, and other advising communication systems. 
- Maintains the content of the Center's website, social media webpages, and electronic advising (eAdvising) services and filing systems. 
- Assists the director in the developing, instituting, and assessing of advising and retention communication plans.
- Serves as primary liaison with Enrollment Management and Services, the Office of Converging Technologies (OCT), and Center for Teaching and Learning (CTL). 
- Provides and facilitates training for new and existing users on advising tools.
- Supervises part-time advising assistants.


Bachelor's degree and four years' related experience required.


- Master's Degree preferred with at least four years of relevant experience preferably in an urban higher education setting
- Excellent communication, writing, and analytic skills
- Demonstrated ability to work autonomously with multiple priorities and deadlines
- Demonstrated ability to adapt to meet students' needs
- Demonstrated strong critical thinking, problem solving, and organizational skills
- Demonstrated ability to present ideas and information to small and large groups that includes students, parents, faculty and administrators
- Advanced computer skills including Microsoft Office Suite (e.g. Excel, PowerPoint, and SharePoint); student information management systems, such as PeopleSoft/Oracle, Hobson's products, and Crystal Reports
- Ability to work extended hours (flexible evenings and weekends when needed) during peak operation periods


$46,302- $55, 782; Commensurate with qualifications and experience.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans.  Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


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Please note that candidates must upload a cover letter describing related qualifications and experience, resume, and the names and contact information of three (3) professional references as ONE DOCUMENT in any of the following formats: .doc, .docx, .pdf, .rtf, or text format.

**Please use a simple name for the document that you upload, for example, JDoeResume.  Documents with long names cannot be parsed by the application system.




CUNY Job Posting: Managerial/Professional


We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply.  We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.