Academic Advising Director - Student Affairs

New York City, New York (Manhattan) County
Jun 20, 2014
Executive Administration Jobs
C-Level & Executive Directors
The City University of New York (CUNY) is the nation's leading urban public university serving more than 480,000 students in a wide range of educational programs at 24 colleges and institutions in New York City.
Job ID: 10427

Regular/Temporary: Regular


Directs development and operations of academic counseling services.

- Designs, implements and monitors a comprehensive academic advisement model and protocol

- Oversees outcomes assessment and creates strategic plan to further enhance academic advisement services

- Manages an academic advisement center to ensure consistent and reliable information is provided to students

- Cultivates and maintains strategic partnerships; serves as primary liaison to faculty and administrators regarding academic counseling services; and works with academic departments to develop faculty advisement components

- Administers all compliance and data integrity activities of academic counseling in accordance with University standards

- Advises College administration on policy interpretation and execution regarding University academic counseling standards and best practices

- Develops and manages unit budget

- Manages professional and clerical staff

- Performs related duties as assigned.

Job Title Name:  Academic Advising Director


Higher Education Officer




The Director will be responsible for closely collaborating with the faculty advisors and professional advising staff to provide vision and leadership to the university advising community, which includes all aspects of the student-centered undergraduate advising model from first-time enrollment to degree attainment.

- Develops and implements a comprehensive assessment plan for University Advising to include analysis and interpretation of student retention and graduation data, in cooperation with Undergraduate Advising Committee.
- Works in consultation with technical staff (IT) regarding implementation of electronic data and communication systems. 
- Creates and implements policy; reviews and acts upon the most difficult individual and organizational problems and administers programs.  
- Develops and/or adopts and implements professional development on the role of faculty academic advising at the College.
- Conducts all operational aspects of the Academic Advisement Center, including supervision of professional advisors, support staff, and budget in accordance with the Committee on Academic Standing (CAS) in higher education.
- Directs students to faculty and professional advisors per model guidelines and in consultation with Department Chairs; develops and implement strategic enrollment outreach campaigns to ensure that the University meets or exceeds student retention goals, while analyzing and utilizing data to strategically plan for desired outcomes.
- Oversees the advisement of students who are referred with academic probation and suspension concerns and reviews degree plan progress.
- Assesses student requests for drops and withdrawals and conducts exit interviews for university withdrawals.
- Coordinates the advisement of newly transferred students transitioning into the College including providing basic transfer and articulation information. Ensures students are provided consistent, accurate, and prompt advising services, coordinating with academic departments.
- Serves as a key member of the Student Engagement and Student Success team and provides a strong influential presence within the Division of Enrollment Management and their involvement and influence in campus wide student success and retention initiatives. 
- Within the context of student success, this position is responsible for setting strategic goals while making decisions and recommendations which are geared toward success and based on extensive research and input obtained from the appropriate constituencies within the University (i.e., Academic Affairs, Admissions, Student Support Services, Registrar, Career Services, First Year Experience). 
- Coordinates assessment and conducts research related to advising and student success.


Bachelor's degree and eight years' related experience required.


- Master's level degree from an accredited institution in student personnel administration, higher education administration, counseling, career development, or related field; doctoral degree preferred
- Supervisory experience
- Experience in budget oversight
- Affiliation with the National Academic Advising Association (NACADA)
- Exceptional organizational and time management with demonstrative ability to plan, coordinate, prioritize, and effectively execute multiple initiatives, programs, and events, and meet established deadlines
- Technical proficiency in electronic document management systems, student information systems, i.e. PeopleSoft and MS Office Suite
- Knowledge of current best practices in student development theory when developing/modifying policies and practices
- Strong interpersonal communication; demonstrated ability to establish and develop productive and collegial relationships, collaboration, and communication with on campus constituencies (e.g., staff, faculty, students, managers, etc.) and building effective teams as needed
- Ability to communicate clearly and effectively both in writing and verbally; demonstrated effective public speaking skills
- Ability to collect, compile, analyze, and evaluate information and make verbal or written presentations based on this information
- Ability to apply student development and enrollment management theories and current technological tools to contemporary advising practices
- Ability to analyze problematic situations, identify feasible solutions, and present recommendations in a concise, logical, and systematic manner while anticipating potential issues and consequences of the decisions made and actions taken
- Ability to work with confidential and sensitive information and records, commit to the highest ethical standards, and participate in evening and weekend commitments as necessary and/or required
- Leadership qualities including motivation, supervision, delegation, planning, and assessment; ability to train, mentor, and effectively communicate with staff, faculty, and students at all levels
- Ability to act independently within broad policy and organizational guidelines in order to achieve outcomes that support the best interest of both students and staff


$68,803 - $106,071; commensurate with qualifications and experience.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans.  Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


Applicants must apply online by accessing the CUNY website at and navigating to the following links: "Employment", "Search for job listings", Job ID #10427.  Please attach resume, cover letter and the names, addresses and telephone numbers of three professional references.  Please upload all documents as one file. Please do not include any other documentation.




CUNY Job Posting: Managerial/Professional


We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply.  We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.