Program Officer II Application and Selection
Purpose of Position: The Program Officer II will work within the Global Scholarship Programs Division as part of the Project Operations Team and take the lead on overseeing application and selection activities for the Division’s sponsored programs. Responsibilities include outlining best practices for application and selection processes; managing program application and database systems; developing orientation for IIE-facilitated selection committees; and maintaining quality control of applicant communications. Work is carried out independently under general supervision. Essential Duties and Responsibilities include the following. IIE may add, change, or remove essential and other duties at any time. • Application and Selection Management • Provide oversight and coordination to program application activities, including managing applicant activity for online application systems; working with vendors on online application design and revisions; overseeing communications with applicants; and leading the preparation of applications for selection committee review. • Provide oversight and coordination to program selection activities, including planning and moderating selection committees; recruiting selection committee members; overseeing meeting logistics; overseeing the communications process to notify applicants of award status. • Manage vendor procurement process, as required, to identify third-party application system developers. Work with vendor on the design and development of the application system. Manage ongoing vendor relationships. • Support the Assistant Director on design and development of project operation components and processes related to application and selection, including the identification, deployment, and monitoring of available staff resources. • Oversee the production of statistical reports to communicate applicant status and results. People Management • Supervise, train, and monitor team members working on application and selection activities in delivery of quality customer service. Work with the Assistant Director to make recommendations concerning employment, termination, performance evaluations, salary actions, and other personnel actions for small team of full-time staff. • Prioritize, organize, distribute, and coordinate the flow of work related to application and selection activities. • Guide individual employee performance via timely communication and support. • Identify appropriate training and development opportunities to contribute to the achievement of department goals. • Ensure that prescribed policies, procedures, and schedules are followed. • Responsible for complying with applicable contract and sponsor requirements and following all IIE policies and procedures. Job Requirements Education/Experience: • Bachelor’s degree required. Degree in a related field such as Business Administration, Public Administration, or not-for-profit management is a plus. Master’s degree is preferred. • Four years of work experience, with at least two years of experience directly related to award applications, selection management and/or administration of fellowship/scholarship programs and at least two years of experience supervising staff. Must have direct experience managing the application and selection process for a scholarship/award program. • Familiarity with evaluating academic credentials from education systems around the world, preferred. • Experience in contributing towards operations for complex projects with an international scope is preferred. Knowledge, Skills, and Abilities: • Demonstrated adaptability in dealing with changing circumstances. • Excellent commitment to quality and customer focus. Ability to build and maintain effective relationships. • Ability to maintain compliance with guidelines, policies and procedures. • Strong spoken and written communication skills, to convey information to individuals and groups of varying educational, cultural, and experience levels. • Diversity awareness and cross-cultural skills. Proven ability to work effectively in multicultural environments. • High level of integrity and accountability; ability to exercise discretion on confidential matters and communicate with tact and diplomacy. • Strong organizational, planning, and scheduling skills with demonstrated ability to execute multiple projects on time and on budget. • Professionalism, maturity, and the ability to use diplomacy in difficult situations. • Strong interpersonal and collaboration skills. Ability to interact with all levels of staff and external contacts. • Ability to develop systems, processes, and procedures in order to achieve high quality output. • Ability to develop short and long range plans that are comprehensive, realistic, and effective in achieving established objectives. • Demonstration of strong information management skills. • Ability to motivate others to perform at a high level. • Strong problem-solving skills. Work Environment and Physical Demands: Essential functions are typically performed in an office setting with a low level of noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.