Account Manager

United States, North America
Jun 14, 2014
About The Unit: The University of Chicago Booth School of Business is the second-oldest school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one currently in Singapore. The Singapore campus will move to Hong Kong in 2014) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 43,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Six of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit:

Unit Job Summary: Account Manager: The primary responsibility for the Booth School of Business Executive Education Account Manager is to plan and coordinate the administrative and operational activities of executive education programs on and off campus. This includes program management, vendor relations, tuition payments, accounting of program expenditures, marketing of programs, and communications. High standards of service and conduct must be maintained at all times to ensure the needs and expectations of all prospective and current clients are exceeded. PRINCIPAL DUTIES AND RESPONSIBILITIES: Program Management and Vendor Relations - Prepare administrative and operational duties while meeting time lines and plans for Booth Executive Education programs. - Plan and oversee the scheduling of facilities, equipment, and services required to meet program goals. - Manage enrollment of program participants and communicate all program logistics to participants. - Oversee the implementation of program arrangements. This includes understanding, documenting, and communicating all logistical and program details. - Be the primary point-of-contact during program delivery. - Supervise vendor service delivery. - Evaluate, document, and initiate improvements in program services when needed. - Build and maintain positive working relationships with University and non-University personnel to assure the long-term success of Executive Education programs. - Coordinate with faculty about their program needs and ensure these are met. Budget Management - Manage program participant invoices and collect tuition payments. - Manage program expenses, vendor quotes, and vendor invoices. - Establish and maintain records of multiple program expenses. Sales and Marketing - Assist in the preparation and editing of program marketing materials. This includes the proofreading of copy and instructor biographies for brochures, as well as all other marketing communications, and coordination of layout and design. - Assist in planning and coordinating the implementation of marketing activities. - Assist with marketing target criteria. - Plan and schedule workflow, set priorities, and insure deadlines are met. - Be knowledgeable of all course content so assistance can be provided to prospective clients and participants. - Be completely familiar with the facility, available services, key customers, and appropriate responses to operational/function questions. - Serve as an informational resource to other staff. - Treat all customer-related requests as top priority; handle in professional and timely manner. - Coordinate promotional activities with Associate Director and other members of the Executive Education team.

Unit Education: Bachelor's degree required.

Unit Experience: At least three years of relevant work experience required.

Unit Job Function Competencies: Ability to deal with demanding situations and client expectations without disruption of efficiency or of professionalism required. Outgoing and congenial personality and professionalism required. Positive attitude, ability to get along with others, and work effectively on a team required. Demonstrated leadership skills and initiative required. Outstanding written and verbal oral communications skills required. Ability to make responsible decisions under time constraints and pressure required. Ability to sell over the telephone and in-person required. Ability to multitask, prioritize, and troubleshoot required. Superior customer service skills required. Strong organizational skills required. Strong attention to detail required. Ability to understand and balance the different priorities of Executive Education required. Proficiency with Microsoft Office required.