Assistant Director, Asian American Center

Boston, Suffolk County / Mission Hill, Suffolk County / Roxbury, Suffolk County / Roxbury Crossing, Suffolk County
Jun 13, 2014

Northeastern University

Assistant Director, Asian American Center

Requisition Number:

Student Affairs

Full Time


Position Summary:
The Assistant Director of the Asian American Center at Northeastern is one member of a dynamic team of professionals at Northeastern focused on developing an intentional and student-centered space for the exploration of identity on campus. The Assistant Director at the Asian American Center will play an integral role in programs at the Asian American Center focusing on the themes of community engagement within the context of Asian American student life on campus. This individual will work directly with Asian American Heritage Week, programs associated with student organizations on campus, and the Asian American Center’s community engagement and service opportunities. The Assistant Director will also oversee the Asian American Center’s marketing and social media activities.
The Assistant Director will work directly with student organizations on campus through Asian American Heritage Week (AAHW) and the Pan Asian American Council (PAAC). The Assistant Director will oversee these programs and will develop goals for these programs as they relate to the overall mission of the Asian American Center. The Assistant Director will work with the AAHW Co-Chairs in creating a theme for AAHW and will work with student organizations to develop relevant programming for AAHW. The Assistant Director will also provide logistical support for these events, assisting in space reservations, and other forms of administrative support for AAHW. The Assistant Director will work with the Director in developing meaningful goals for the Pan Asian American Council and advising the PAAC Co-Chairs. The Assistant Director will work with all of the organizations in PAAC and will create an inclusive and supportive environment for the student organizations. The Assistant Director will also provide significant support for Celebr(Asian), PAAC’s annual cultural showcase and/or any other programs associated with PAAC. In addition, the Assistant Director will work to build support and increased connections between the Asian American Center and all of the Asian American focused student organizations on campus.
The Assistant Director will also oversee the Asian American Center’s community engagement and service opportunities under the umbrella of NUAACES: Asian American Community Engagement and Service. This includes building strong relationships with local community-based organizations and establishing strong lines of communication with relevant individuals. Through NUAACES, the Assistant Director will help to create more opportunities for Northeastern students to participate in community service in the local Asian American community as well as provide an increased awareness of and participation in local Asian American-focused programs and services.
The Assistant Director will also oversee the Asian American Center’s marketing and social media activities. This includes the Asian American Center’s weekly newsletter and managing the Asian American Center’s website. This individual will also oversee the Asian American Center’s online presence through social media. In this regard, the Assistant Director will bring creative and innovative ideas to managing the AAC’s online presence in way that supports and complements the programs and services offered by the Asian American Center.
The Assistant Director will also be responsible for hiring and supervising a team of work study students who help to staff the Asian American Center’s Reception Desk as well as staff the Asian American Center during the evenings. The Assistant Director will develop meaningful projects for the work study staff to complete to help support the Asian American Center in its mission. The Assistant Director will also be responsible for managing space reservations and tracking space usage at the Asian American Center.
The Assistant Director will be part of a dynamic and student-centered team at the Asian American Center. As part of this team, the Assistant Director may take on roles such as informal advising to individual students, advising of Asian American student organizations, and representing the Asian American Center on committees across the division of Student Affairs. This individual must approach the work with a focus on continuous improvement of the programs at the Asian American Center and from a perspective that is inclusive of all of our students’ identities. This individual must also approach the work with a collaborative and entrepreneurial spirit, building opportunities to develop relationships with different areas across campus.
Overall, the Assistant Director will work very closely with the Director to develop a comprehensive infrastructure that effectively supports the growth and advancement of the Asian American Center. He/she will assist the Director in overseeing the successful implementation of departmental operations, aligning the mission of the AAC with the strategic planning efforts of Enrollment Management & Student Affairs, and the agenda and initiatives shared by areas within Cultural, Residential and Spiritual Life.
This position involves significant involvement in evening and weekend programs.

Bachelor’s degree required, Master’s Degree preferred in Student Affairs, Higher Education, Psychology, Counseling, Ethnic Studies, or related field.
At least 4-6 years experience with program design, working closely with undergraduate students, experience in higher education desirable but not required. Prior teaching experience is beneficial.

Deep awareness of issues and concerns relevant to the Asian American community, and Asian American youth in particular, meaningful experience working with Asian American students, and developing educational programs for heterogeneous populations about Asian American issues. Working knowledge of Asian American Studies highly desirable. Must also be student-centered and articulate in an understanding of social identity as it pertains to populations of Asian American college students.
Relevant skills include experience in office management, excellent communication and interpersonal skills, and strong cross-cultural communication skills are required. Must be comfortable with making presentations and leading public forums. Relevant computer skills include a fluency with Microsoft Office and familiarity with Google Docs and Google Hangouts. Basic proficiency with Adobe Photoshop and InDesign are highly desirable. Experience with web design (specifically WordPress), electronic means of communication, and social media platforms highly desirable. Must be detail-oriented with excellent writing skills.
This individual must be forward-thinking, creative, and able to provide structure and strong leadership in the development of new programs.
The following competencies are integral to the successful performance as the Assistant Director:
Leverage Knowledge – share information across functions in the organization; transfer best practices and learnings whenever possible; encourage and share benefits of new skill development
Managing Change – Enjoys challenge of operating in a changing, complex environment; flexibility; tuned into the external environment; adaptable systems and processes; maintains values and culture while embracing the new
Customer Focus – customer-oriented; customer-centric; thinks about services and processes with customer foremost in mind; involves customers in developing and improving services; gets regular customer feedback
Priority Setting – good at setting priorities among many competing tasks and projects; process for vetting new ideas and incorporating into existing workload; maintains focus on what’s most important
Creativity/Innovation Management – developing new ideas; original; good judgment about which creative ideas and suggestions will work; facilitate effective brainstorming; good process of bringing creative ideas to fruition
Communications – good communications internally and externally; strong communications guidelines and systems; consistency; regularity; sense of everyone being in the loop; efficient use and balance of various communication methods
Managing & Measuring – clear assignment of responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress and results; accountability; timely feedback on accomplishments
Relationship Management – manages external and internal relationships effectively; proactively listens and communicates needs; partners well to reach objectives and goals of all parties; actively works to build relationships
Staff Development/Training – proactively develops new skills in staff members; invests in training; addresses career development needs of staff members; holds regular career planning discussions
Influence/Marketing – ability to influence external parties to the benefit of the organization; strong marketing presence and identity; good negotiation skills; well represented at key external events; customizes marketing approach to various audiences
Planning – regularly sets long and short-term goals and develops action plans; develops schedules and task/people assignments; measures performance against goals; evaluates results
Process Management – determines the processes necessary to get things done; organizes people and activities well; sees opportunities for synergy and integration; can simplify complex processes; gets more out of fewer resources
Cost Management – manages expenses wisely; utilizes effective internal budget process to manage costs; uses volunteers and other low-cost options; considers outsourcing activities better done by others; utilize internal staff talent to maximum degree; manages vendor relationships; attention to best price, price for value and service levels
Student Success Orientation – addresses immediate needs of student while understanding the long term implications to services and programs given what issues are repeatedly presented; builds relationships with student rather than viewing interaction as one-time; attention to best service levels

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Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.