Director of Performance Improvement and Training
CWM’s Disability and Community Services’ (DCS) mission is to enhance access to services that improve the health, well-being and quality of life for the elderly, people with disabilities, complex care needs and other populations. With extensive experience designing, implementing and administering 1915(c) Medicaid waivers, rebalancing programs and other initiatives, DCS offers operational and policy consulting services that address gaps in long-term care services, assists states in balancing services delivered in the home and community settings, coordinates long-term care services including home nursing visits, rehabilitation services and the procurement of medical equipment, provides caregivers with a single point of contact for services and leads multidisciplinary teams focused on addressing community-based clinical services and social needs for individuals and families.
Due to our continued growth, we are seeking a seasoned Director of Performance Improvement and Training. You will serve as a facilitator and catalyst for improving the clinical, operational, and financial performance of the CWM clinical service programs. You will provides leadership in planning, designing, implementing, reporting and evaluating performance improvement and internal control plans; work to ensure that all clinical service programs are in compliance with the requirements of relevant regulatory and accreditation bodies. You will also develop unit and project budgets, policy briefs, program evaluations, training curriculum and proposal responses. Additionally, you will also oversee contractual and regulatory compliance for assigned programs including the unit’s appeals and related functions.
You will also:
- Promote system-wide assessment and improvement of the process and outcomes of clinical services and care by coordinating activities, projects, and reporting throughout all CWM clinical service programs.
- As a member of the Senior Leadership team, provide reinforcement to the Senior Director and Director in strategic planning, financial planning, service delivery, and service integration for Disability & Community Services Programs.
- Promote inclusion of the entire organization in performance improvement by involving managers, clinicians, and staff in problem identification, review of quantitative data, analysis of clinical incidents, and in planning – including priority setting and benchmarking, measurement, and process improvement activities.
- Oversee the identification, development, implementation and coordination of internal and external (contracted) training including leading the design of training curriculum and systems for external clients, coordinating unit and interdepartmental on-boarding and orientation with supervisory, management and leadership staff and program-specific training.
- Manage the planning, organization, development, and direction of compliance activities with applicable state and federal laws and regulations governing ISA work requirements.
- Direct the implementation and ongoing performance improvement of interdisciplinary teams that results in the provision of quality services, focused on participants’ health and functional outcomes within established medical necessity criteria and regulations.
- Lead and collaborate with supervisors, management and leadership staff in the development of desired staff competencies and provide advice and guidance in the development of professional performance development/improvement plans.
- Collaborate in business expansion planning. May be required to give presentations and conduct site visits.
- Provide expert consultation, analysis and complex project leadership for major programmatic or policy initiatives to cabinet Secretaries or principals of health care organizations in health, human services or health insurance matters.
- Expand the organization’s skill and expertise in performance measurement and improvement by providing staff training and introducing and demonstrating new techniques, tools, and research findings.
- Provide consultation, oversight and direction to the clinical service programs in their development and preparation of weekly, monthly, quarterly, and annual reports, including dashboard reports. Analyze data, identify recurring situations and trends, and recommend corrective action, including changes in regulations, processes, operational needs, policies or procedures.
- Oversee the collection, integration and evaluation of diverse, aggregate data related to performance in a number of areas, including infection control, risk management, clinical incidents, clinically- related complaints, peer review, audit findings, and internal process and outcome reporting. Identifies trends and recommends and facilitates the action plan toward organization-wide improvement.
- Maintain the stability and reputation of the organization by ensuring that policies, practices, and activities comply with the requirements of the relevant regulatory and accreditation bodies.
- Provide consultations, oversight and direction to ensure the readiness of CWM clinical service programs for accreditation reviews, surveys and inspections, and consult in the preparation and submission of applications and reports to external accreditation and regulatory agencies
- Supervise performance improvements and training staff including involvement in hiring processes.
- Evaluate and coordinate the evaluation and performance measurement of long term support service programs and delivery systems for internal and external clients.
- Provide consultation, oversight and direction to the clinical service programs in ensuring compliance with all health and safety regulations and requirements.
A Master’s Degree in Education, Public Health, Business Administration, Nursing, a related field, and 7 years of experience in quality improvement is required. Prior management experience with demonstrated performance in program development and implementation is also a must. Demonstrated ability to address large professional audiences and success in managing executive level business dealings providing advice to governmental officials and/or to the principals and senior executives of health care organizations is essential.
Why join Commonwealth Medicine’s Disability and Community Services? You can be a leader to a multidisciplinary team of specialists who work together to improve the health, well-being and quality of life for the elderly, people with disabilities and those with complex care needs.
CWM offers a very competitive compensation and benefits package including four weeks paid vacation, free tuition at any Massachusetts state school and a rewarding environment where cutting edge and pioneering health care and clinical services programs and projects are developed and managed.
If you are a high-energy, driven individual who loves a challenge and thrives in a fast-paced entrepreneurial environment, you are encouraged to submit your credentials for further consideration.