uTech R&I Consultant- Support Center Technician

Location
Macomb, McDonough County
Posted
Jun 03, 2014
Administrative Jobs
Technology, IT Support & Training

Company Description:

Western Illinois University, accredited by the Higher Learning Commission and a member of the North Central Association of Colleges and Schools, serves more than 12,000 students at its traditional, residential four-year campus in Macomb, IL and its metropolitan, non-residential campus in Moline, IL. Compliance to state and federal hiring standards is coordinated through WIU's Office of Equal Opportunity & Access.

Western Illinois University is an Affirmative Action and Equal Opportunity employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including, but not limited to, minorities, women and individuals with disabilities. WIU has a non-discrimination policy that includes sex, race, color, sexual orientation, gender identity and gender expression, religion, age, marital status, national origin, disability, and veteran status.

Job Description:

APPOINTMENT: July 1, 2014

RESPONSIBILITIES:

This position will provide remote (phone, email and chat-based) and onsite, first level support for Windows and OS X based desktop and laptop systems; Windows, OS X and Unix based services; network connectivity and access; office productivity, security, learning management system, administrative systems and operating system software; local and network printer; and various peripherals.  This position will create and maintain documentation in a knowledge management system for internal and campus use. Additionally, this position will assist the classroom support and desktop and hardware support groups as necessary including: video conference connection, system testing, imaging and troubleshooting. This position will also assist uTech units with daily operations and projects as necessary.

 

Requirements:

REQUIRED QUALIFICATIONS:

  • Two years experience in a technical support or help desk position, or a bachelor's degree is required for the position.
  • Experience troubleshooting computer hardware, operating systems and peripherals, office productivity applications, email, collaborative software, web browsers, basic network connectivity problems is required.
  • Sound judgment, initiative, decision-making and organizational skills, excellent written and verbal communications skills, the ability to multi-task, and the ability to develop a rapport with customers of varying technical skills. 
  • Able to work some nights and weekends.
  • A successful background check is required for the person hired for this position.

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in the following areas of study will be given preference: Computer Science, Instructional Technologies or related fields.
  • Experience troubleshooting local and network printers, monitors, mice, keyboards, scanners, and desktop and laptop computers.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio, Access, InfoPath, Publisher), learning management systems, and Windows XP/7/8, OS X 10.7/8/9.
  • Instructional design experience or technical writing experience.
  • Desktop support experience.
  • Networking experience and knowledge of protocols such as TCP/IP, DNS, and DHCP is preferred. A+, Network+, Apple, Microsoft, Cisco, customer service and related certifications.

Additional Information:

THE DEPARTMENT: University Technology supports the students, faculty, and staff in their technology needs. For more departmental information, please visit http://www.wiu.edu/uTech.

THE UNIVERSITY: Recognized as a "Best Midwestern College" by the Princeton Review and one of 39 public universities ranked a top tier "Best Midwestern University" by U.S.News & World Report, Western Illinois University (WIU) serves approximately 12,200 students in the heart of the Midwest through its traditional residential campus in Macomb and its metropolitan, non-residential location in Moline, Illinois.

The WIU-Macomb and -Quad Cities campuses are comprised of accomplished faculty, state-of-the-art technology and facilities, and a wide range of academic and extracurricular opportunities. Western is a comprehensive university offering 65 undergraduate and 37 graduate degree programs, including a doctorate in education. With a student-to-faculty ratio of 15:1, the University's 612 full-time faculty members teach 93.5 percent of all undergraduate and graduate courses, in addition to 10 pre-professional degree programs and 19 certificate programs.

Western offers a broad-based athletics program, sponsoring 20 NCAA Division I intercollegiate varsity sports. Football competes in the NCAA Division I Football Championship Subdivision through the Missouri Valley Football Conference; all other varsity sports compete at the Division I level through The Summit League. WIU is the cultural center of the region. University Libraries house an extensive collection and offer online database access to thousands of academic periodic journals and publications.

WIU-Macomb, IL (Student Population: 10,003): A traditional, residential four-year campus with select graduate programs, WIU-Macomb is located in the heart of west central Illinois in Macomb (population 20,000). Macomb is an Amtrak city with twice-daily service to Chicago. Macomb is located approximately 75 miles from the Quad Cities International Airport (Moline, IL) and 70 miles from the Greater Peoria Regional Airport (Peoria, IL).

WIU-Quad Cities (Student Population: 1,204): The only public university in the Quad Cities area, WIU-QC offers select undergraduate and graduate programs, including a doctorate in education, at its metropolitan, non-residential campuses in Moline, IL (population 44,000). The Quad Cities (population 376,000) rests on the banks of the Mississippi River and is comprised of Moline and Rock Island in western Illinois and Davenport and Bettendorf in eastern Iowa. Moline, Illinois is home to the Quad Cities International Airport.

Application Instructions:

APPLICATION: Complete applications include:

1) a letter of application

2) current curriculum vita or resume

3) the names, telephone numbers, and e-mail addresses of three current professional references

4) copies of unofficial academic transcripts, official transcripts will be requested of selected candidate Unofficial transcripts will be accepted, however top candidates will be asked to supply official transcripts

5) copies of certifications

Please upload the requested documents by clicking APPLY NOW or by navigating to the WIU Employment page at the following URL http://www.wiu.edu/employment/

**Note** In order to upload Individual documents must be under 2 MB in size.

Screening will begin on June 17, 2014 and continue until the position is filled.

Questions regarding search may be directed to Kevin Morgan- Assistant Director of Support Services, CK-Morgan@wiu.edu.

For assistance with the online application system contact the Office of Equal Opportunity and Access at (309)298-1977 or via email at eoa-office@wiu.edu