Manager of Networks and Telecommunications
The University of St. Thomas invites applications for a Manager of Networks and Telecommunications.
The Manager of Network & Telecommunications Services leads the teams responsible for the network and telecommunications systems used by the university. This position provides strategy, planning, direction, leadership, technical expertise and high-level support related to network and telecommunications operations in Information Technology; for the whole department and division as a member of the IT management team and the IRT Council; and for the information technology services and resources of the greater university. This position also provides a critical link for collaboration and high-level coordination of IT efforts with the IRT/Client Services department.
- Provide leadership, vision, and direction to the network and telecommunications groups: Perform planning function; lead the process of setting goals, objectives for the groups; Lead infrastructure-related IT project proposal and management process and the review and prioritization of requests from other departments; Lead in the deployment of technologies for better monitoring and securing university networks and systems; Analyze/evaluate new technological solutions; recommend and implement changes as appropriate; Analyze/evaluate service effectiveness; recommend and implement changes as appropriate; Manage the performance review process for the network and telecommunications team and lead in personal/professional development of the staff.
- Assist direct reports with projects and help with problems and/or updates to current systems. This typically involves providing expertise, allocating resources and executing tasks in support of the needs of the administrative and academic operations of the University as appropriate.
- Provide leadership, vision, and technical expertise to the greater university in the area of network and telecommunications. Initiating the investigation and development of new technologies to better manage the university's information; serving on committees and task forces related to IT; and proactively recommending technological advances to the university.
- Be proficient with and follow IRT procedures for Communication Updates, Call/incident tracking, Installation & Inventory, Knowledge Base, Communication guidelines. Remain current on information about customer communication and technology trends.
- Perform other duties as assigned.
Equivalent to a B.A./B.S degree in CS/QM or a related field and four (4) years of professional experience in managing IT projects required. Master's degree in management, computing systems, or telecommunications preferred.
Knowledge of system architecture principles and network systems management practices; principles and practices of project management; understanding of data networking protocols and technologies; process analysis, data flow modeling, entity/relationship modeling, and related skills preferred; standard office practices and procedures, including filing and the operation of standard office equipment; record keeping principles and practices; techniques for dealing with a variety of individuals, in person and over the telephone.
Skill in critical thinking and analytical skills; organizational development; supporting, developing and advocating; planning, organizing, supervising, reviewing and evaluating the work of others; training others in work procedures; installing, maintaining and troubleshooting network hardware and software; analyzing user needs and evaluating and recommending appropriate hardware and software purchases; using initiative and independent judgment within established procedural guidelines; contributing effectively to the accomplishment of team or work unit goals, objectives and activities; maintaining accurate records of work performed; preparing clear and concise documentation, user instructions, reports, correspondence and other written materials; working without close supervision in standard work situations; establishing and maintaining effective working relationships with those contacted in the course of the work.
Inspired by Catholic intellectual tradition, the University of St. Thomas educates students to be morally responsible leaders who think critically, act wisely, and work skillfully to advance the common good.
The successful candidate will possess a commitment to the ideals of this mission statement.
In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires successful completion of a background screening.