Appointment Type: Administrative/Professional Faculty
Department: Financial Aid/Scholarshp 160130 MSA
Position Summary: Financial Aid and Scholarship is seeking an Assistant Director. This is a full-time (1.0) FTE, 12-month, fixed term professional faculty position. Reappointment is at the discretion of the Director.
Member of Management team that contributes to policy development and program management of Title IV federal student aid. Manages Degree Partnership (DPP) and Study Abroad Programs. Oversees customer service operations. Manages a student case load for determining aid eligibility.
Position Duties: 30% PROCESSING FINANCIAL AID APPLICATIONS (FAFSA) Responsible for all activities related to processing financial aid files: Knowledge of and ability to work with computer supported system for completing FAFSA applications requirements on-line.
Contributes to development of needs analysis policies and procedures in compliance with regulations determines financial need within Federal congressional methodology formula. Determines appropriate family income adjustments within federal "needs analysis" guidelines and verification requirements.
Determines appropriate student budget adjustments invokes professional judgment to determine financial need for special and/or extenuating circumstances, determines eligibility for and type of Federal, State and institutional financial aid programs. Reconciles FAFSA applications for Federal reject codes, holds and/or unofficial results.
Reviews Satisfactory Academic progress to evaluate a student's eligibility for continued aid assistance within Federal financial aid program guidelines processes university student withdrawals.
30% Program Management
Oversees the administration of the multiple DPP programs. Central coordinator with external DPP partner financial aid offices. Maintains program agreements with over 18 community colleges in Oregon and Hawaii to assure compliance with federal aid regulations. Monitors the OFAX processing for DPP enrollment records. Participates in training current and prospective partners. Collaborates with IDEA office for managing Study Aboard Programs (SAB) for aid eligibility and policy development. Manages processing of student aid files for financial assistance. Conducts training for students and staff on SAB procedures and participation requirements.
15% - Customer Service Coordination:
Oversees customer service operations. Assist in developing and implementing customer service objectives. Trains and coaches staff members in responding appropriately to inquiries and/or difficult situations.
Position Duties (continued): 15% COUNSELING
Counsels students and families in understanding the financial aid process and the various types of aid programs, and in preparing the Free Application for Federal Student Aid (FAFSA). Works with university services in referring students with health and/or emotional problems. Counsels students with academic difficulties related to meeting Federally required Satisfactory Academic Progress requirements as a financial aid recipient. Advise students, family, university personnel, community groups and agency personnel who inquire about financial aid programs and aid opportunities.
10% OTHER RESPONSIBILITIES
Demonstrate ability to interpret and enforce compliance with institutional, state and federal regulations. Assists Director with various reports, special assignments, and other duties as assigned. Works evenings and weekends as needed. Makes decisions to a specific course of action including financial aid program expenditures.
Maintains state, regional and national professional membership(s) within the association(s) for financial aid administrators. Attends professional workshops/training as needed to maintain knowledge of federal student financial aid programs and scholarship opportunities.
Working Conditions/Work Schedule:
Minimum/Required Qualifications: Bachelor's degree in field of choice.
Current working knowledge of Title IV financial aid programs and regulations.
Strong written and oral communication skills.
Ability to work with and counsel diverse students, parents and the community.
Prior experience working within a team environment
Strong organizational and time management skills.
Knowledge of and ability to work with computer supported systems.
Commitment to exceptional customer service.
Must be able to lift 50 pounds.
A minimum of three years of experience working in a Financial Aid Office.
At least one year of experience working with Sungard HE Student Information System.
At least one year of experience supervising employees.
A demonstrable commitment to promoting and enhancing diversity.
This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OAR 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 24 months.
Preferred (Special) Qualifications: Fluent in a second language, preferably Spanish.
Previous experience as a financial aid advisor
Scholarly Outcomes for Position (academic faculty only):
Posting Date: 05-12-2014
For Full Consideration Date:
Closing Date: 06-09-2014
Recommended Full-Time Salary Range: Salary is commensurate with education and experience.
Posting Number: 0012393
Quicklink for Posting: jobs.oregonstate.edu/applicants/Central?quickFind=64053PI77396601