Student Relations Specialist, Financial Aid, Enrollment Services (Job 1011442)

Position Description The Student Relations Specialist primary roll will be to represent the office of Financial Aid as the first contact on telephones and at the windows. In addition, the incumbent will provide clear and concise information, provide proper procedures and guidelines to complete the financial aid process and advise on a wide range of complex policies and procedures. Knowledge, Skills & Abilities Strong customer service skills. Excellent communication with evidence of an ability to communicate effectively and sensitively with diverse communities (ethnic, economic, age, etc.). Demonstrated ability to clearly explain a variety of complex policies & procedures to students, the public and other campus employees. Demonstrated ability to establish and maintain a cooperative working environment. Ability to review, analyze and troubleshoot common issues, if unable to resolve, the ability to escalate to the proper authority for a resolution. Demonstrated ability to learn new information and computer programs/systems and apply knowledge in regular work duties. Knowledge of financial aid and academic policies and procedures and student information systems. Maintains a safe work environment. Communicates with the University community in a civil manner. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to three (3) years of administrative support experience is required. A bachelor's degree may be substituted for two (2) years of experience. Bachelors degree is preferred. Two (2) years of financial aid experience is preferred. Application Deadline May 22, 2014. Appointment Dates Full- time, temporary position through June 30, 2018, with no permanent status granted. Temporary assignments may expire prior to the ending date. Time Base/Hours/Units per Week Full- time, 40 hours per week, Monday through Friday, 8am to 5pm. Salary The salary is set at $2,539 per month for this position. Equal Employment Opportunity CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veteran's status. CSULB is an Equal Opportunity Employer. To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at (562) 985-4101. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. General Information The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Please read the full job announcement at http://www.csulb.edu/employment/. Refer to Job #1011442. CSULB is an Equal Opportunity Employer committed to excellence through diversity, and takes pride in its multicultural environment.