Desktop Support Analyst
Req No.: 2014-0417
Location: UCI Campus - Irvine
This is a 1-year contract position. Under the supervision of the Standard Desktop Support Manager, will be responsible for acting as desktop support for clients under the Standard Desktop Support Model. This role will be responsible for configuring, installing, and maintaining desktops in our managed Standard Desktop Environment. It will include supporting desktops in the Windows and Apple environments. This position will also be responsible for reporting project status to management, as well as playing an active role in the refinement improvement of associated project processes.
Salary: Hourly $25.01 - $29.21
Work Schedule: 8-5, M-F
Final candidate subject to background check.
As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.
Please attach your resume.
View Job Description for the position requirements.
Job Essential Function 1
Percent of Time: 70%
CLIENT FACING DESKTOP SUPPORT
Configure, install, and maintain OIT desktops, laptops, and tablets running XP, Windows 7, Mac OS, and Windows 8 (future)
Configure e-mail/calendar on staff PDA Phones.
Configure, and troubleshoot Microsoft Outlook on Exchange.
Support the effort to ensure the OIT desktop environment is reliable, redundant, and secure. Implement configuration changes as required. Monitor vulnerability/patching reports and take appropriate action.
Per the assignments directed by the Standard Desktop Support Manager, ensure uniformity among account setup and permissions. Report any inconsistencies to the appropriate group for resolution. Anticipate how system changes will affect users and take preemptive measures (documentation, procedures changes or initiate appropriate communications).
Troubleshoot desktop network issues and escalate to Network Operations as necessary. In the event of an emergency, respond to and rectify desktop technical problems (including weekends and evenings) as required.
Research new network/systems/desktop standards and configurations including making recommended changes.
Support team-building effort to create a positive working environment and organizational cohesiveness with colleagues.
Encourage the exchange of ideas, information and opinions with others to formulate procedures and promote uniformity and a team environment.
Consult other co-workers in the desktop team environment regarding in troubleshooting computer hardware and software.
Install and configure broadband internet access cards and virtual private network software for OIT units.
Job Essential Function 2
Percent of Time: 25%
Assist with new hardware refreshes. Insure all supported client hardware/software is maintained and upgraded regularly. Recommend new and implement existing maintenance contracts to ensure 100% customer satisfaction and system uptime goals.
Order hardware repairs as necessary.
Assist with software upgrades (e-mail client, MS Office upgrades, etc). Set priorities appropriately to keep our user community satisfied with desktop support service.
Complete work assignments on time even when faced with frequent interruptions and/or distractions.
Job Essential Function 3
Percent of Time: 5%
Grant access rights, and create file structures and directories, as directed. Demonstrate a high level of integrity and prudent use of administrative rights.
Editing configuration files.
SKILLS, KNOWLEDGE AND ABILITIES:
One to three years with BA/BS and/or equivalent combination of education and experience
Significant knowledge of PC hardware and software with an emphasis on the Windows 7 environment, and some windows 8
Some MAC Troubleshooting will be required
Basic knowledge of enterprise networking including TCP/IP, Ethernet
Experience installing/modifying operating systems and environments
Basic Knowledge of troubleshooting network issues on a desktop machine, with an emphasis on Windows 7
Excellent technical, analytical, organizational and troubleshooting skills
Excellent customer services skills
Excellent verbal and written communication skills
Skills to be flexible and adjust to changing technologies and priorities
Demonstrated ability to effectively and politely interact with clients and coworkers in a service organization environment
Demonstrated skill to complete projects in an organized and timely manner
Demonstrated skill to work and contribute effectively within a team environment and pass on technical knowledge to other computing staff team members
Represent OIT to all of UCI in a professional manner
Two years' experience in support of personal computing environment
Skills and knowledge not explicitly referenced above necessary to perform all major tasks and duties in the job description
Valid California Driver s license
Mac troubleshooting experience
Knowledge of PC based email protocols
Other industry related Certifications
Below are general guidelines on the position's physical, mental, and environmental working conditions.
In accordance with applicable state and federal law, UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-5210.
Handle Objects: Frequently
Reach Above Shoulder Level: Frequently
Use Fine Finger Movements: Frequently
Carry/Lift Loads up to 25 Pounds: Occasionally
Carry/Lift loads between 25-50 lbs: Occasionally
Carry/Lift Loads over 50 Pounds: Not Applicable
Perform Calculations: Frequently
Communicate Orally: Frequently
Reason and Analyze: Frequently
Chemical/Biological Agent: Not Applicable
Construction Activities: Not Applicable
Contact with Water/Liquids: Not Applicable
Drive Motorized Equipment: Occasionally
Confined Spaces: Not Applicable
Elevated Work Location: Not Applicable
Radioactive Materials: Not Applicable
Temperature Variations: Not Applicable
Gas System: Not Applicable
Other Working Conditions:
Drive University-owned vehiclePI77095783