Instructional Technology Technician
Position Summary: The Instructional Technology Technician is classified as a Northcentral Paraprofessional/Technical Association, full-time, full-year position, 40 hours per week, 52 weeks per year. Note: Schedule to be determined subject to workload and needs of our customers and work areas change. Basic Functions and Responsibilities: Provide technical support, maintenance and training for technology to include smart and videoconferencing equipment, microcomputers, and instructional technology for the NTC district. Serves as secondary support to users in resolving technical issues (help desk). Essential Functions: A. Monitor, maintain, support, and install the above referenced technology district-wide. B. Provide technical assistance and training for staff and students in the operation of this technology. C. Serve as the College’s contact for IT vendors. Research and coordinate the purchase of technology. D. Serve as the College’s contact for reporting technical problems to service providers for technology. E. Develop and implement a preventative maintenance schedule for technology. F. Establish and maintain an inventory including repair and replacement items. G. Support district technology related to inventory control, maintenance, record keeping and software licensing. H. This is not an inclusive list of all duties and responsibilities, which may be assigned, but are only listed as typical. Any other duties and responsibilities assigned will be of similar nature requiring the same relative skills and capabilities. Qualifications: Associate degree in Information Technology, electronics or related field with two years of work experience in computer science, instructional technology, telecommunication systems or other related technical area is required. An equivalent combination of education and occupational experience with comparable knowledge and abilities will also be considered. Must possess strong communication, customer service, computer, and problem solving skills. Evidence of ability to work, as a team member is required. Evidence of mechanic and electronic skills required. Must possess a valid Wisconsin driver’s license. Must be able to lift up to 50 pounds. Computer skills in word processing, databases, and IP networks is preferred.