Student Financial Assistance Advisor

Cleveland, Cuyahoga County
May 07, 2014

Department Name Financial Aid

Campus or Location Westshore

Vacancy Number PT183-14

Reports To Director

Recruitment Type Not Selected

Job Category Support Staff

Position Type Part-Time

Union Position Union

Number of Openings 1

Job Description Summary

The Student Financial Assistance Advisor assures College goals are met. Responsible for the overall management of financial aid services. Analyzes the accuracy of data for determining the packaging of student financial awards in accordance with applicable regulations, statutes and policies.

Job Responsibilities


• Provides leadership to peers for on-going training on financial aid procedures and systems
• Takes steps required to ensure that College goals are met for determining the packaging of
student financial aid awards in accordance with applicable regulations, statutes and policies
• Monitors, interprets and implements federal regulations pertaining to student loan, grant, and
scholarship eligibilities and formulates or recommends changes to College policies
and procedures to comply with regulatory changes.
• Serves as an information resource to address any issues relating to compliance and financial
• Effectively communicates with other student services staff or administrators, guarantor
agencies, other schools, students and parents to resolve loan data conflicts.
• Takes appropriate action upon the discovery of suspected fraud cases.
• Refers students who are not in compliance with verification requests but have received funds to
the appropriate areas.
• Assists students in correcting excessive borrowing situations when they occur as well as
returning to lender the portion of loan that exceeds federal limits.
• Authorizes awarding of Tri-C Foundation scholarship and grant programs.
• Utilizes electronic data exchange software to send and retrieve information from the
Department of Education
• Maintains files and databases; certifies student loan applications; implements, maintains and
utilizes computer assisted financial aid management systems
• Manages financial aid advising to ensure program and audit compliance with regulatory
• Maintains College regulatory compliance in all federal and state student assistance programs;
submits reports to federal and state agencies
• Makes adjustments to over-under awards by determining the amount of aid to be cancelled or
repaid while ensuring accuracy in system data entry and processing, and contacting students
regarding possible alternatives
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• Assists in one or more major areas of Financial Aid: processing direct loans through
Electronic Fund Transfer; and validating financial aid verification documents for the Pell Grant
• Interviews and advises students in regard to educational financial planning; assists the
Director with educational grants and loan programs, student employment and scholarship programs
• Serves as a Benefits Coach for the Project Go program and assists students in the completion of
the application for public benefits
• Maintains confidentiality of information exposed to in the course of business regarding
students, supervisors or other employees
• Conducts financial aid and financial literacy workshops for prospective and continuing students
• Contributes in the development and implementation of policies and procedures that ensures
accuracy and equity in the delivery of financial aid programs
• Supervises, trains and evaluates work performance and learning development for interns and peer
• Performs other related duties as assigned

Required Qualifications

Bachelor's degree
• Three years of professional financial aid experience in a college financial aid office
• Two years of experience supervising and training direct reports
• Experience supporting student success in financial aid advising and financial planning

Preferred Qualifications


• Financial Literacy/Education Certification
• Experience working with automated financial aid systems

• Knowledge of federal IRS rules that deal with individual taxpayer returns

Work Schedule

Hours may vary depending on business units needs: Monday alternating late night 2:30 – 6:30; Other Mondays – 11am – 3pm
Tuesday – Thursday – 11am – 3pm
Friday – 8:30am – 12:30pm

May have Saturday hours during peak registration period and special events.

Target Hiring Rate/Salary Minimum of $21.99 per hour

Special Note

This is a Part-Time, SEIU 1199 Bargaining Unit position, grade 10. Current Tri-C employees who are members of this bargaining unit will be considered first for this position

Posting Open Date 05/06/2014

Repost Date

Posting Close Date 05/13/2014

Open Until Filled No

For full consideration, apply by this date

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a part time SEIU District 1199 bargaining unit member at Cuyahoga Community College?
    • Yes
    • No
  2. * Do you possess a minimum of a Bachelor's degree?
    • Yes
    • No
  3. * Do you have at least three years of professional financial aid experience in a college financial aid office?
    • Yes
    • No
  4. * Do you have at least two years experience supervising and training direct reports?
    • Yes
    • No
  5. * Do you possess Financial Literacy/Education Certification?
    • Yes
    • No
  6. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • City News
    • LinkedIn
    • Search Firm/Agency: specify name below
    • Other publication: specify name below
    • Other web site: specify name below
    • Career Fair: specify name below
    • Conference: specify name below
    • Other: specify below
  7. Please specify from above (if applicable):

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/Curriculum Vitae
Optional Documents
  1. Cover Letter