Service Management Senior Developer

New Haven, New Haven County
May 04, 2014
Administrative Jobs
Technology, IT Support & Training
STARS Requisition number 24525BR

Department Service Management

University Job Title Senior Software Engineer

Posting Position Title Service Management Senior Developer

Bargaining Unit None

Job Category Managerial & Professional

Type of Employment Full Time

Duration Type Regular

Salary Grade P6

Work Location Central Campus

Worksite Address 25 SP

Work Week Standard (M-F equal number of hours per day)

Position Focus: Reporting to the Technical Manager in the Service Management Office, we are seeking a seasoned Senior Developer with ITIL knowledge and cloud solution configuration experience to join our Campus Community Technologies team. As the Senior Developer you will be responsible for configuration and scripting along with testing support and ongoing maintenance activities. Additional responsibilities include establishing and improving environmental and development standards. Participate in continuous improvement activities and will be capable of building and directing a small development team.

Principal Responsibilities
1. Provides an overall leadership role. Serves as a technical advisor to programmers and provide technical guidance to leadership to assist with the formulating of long range development plans.
2. Leads efforts to evaluate University business and administrative processes and needs; identifies, analyzes and defines systems requirements for large administrative areas. Designs and implements large and highly complex administrative systems.
3. Leads the planning, development and implementation of business solutions. Ensures stakeholder and intended user's needs, scheduled timeline, and budgetary targets are met or exceeded.
4. Defines and executes quality assurance and unit testing procedures to ensure high quality solutions. Monitors effectiveness and efficiency of applications and systems and conduct initiatives to improve system availability, cost, performance and manageability across the lifecycle. Performs highly complex and unusual problem solving.
5. Leads, plans, and manages major projects; including architectural design, technology selection, and methodologies to apply. Advises and influences both internal and external consulting teams.
6. Develops and oversees production support functions and integrates system requirements among several departments. Formulates systems design schedule and writes program modules.
7. Leads and ensures ongoing maintenance and support for applications and systems. Leads technical evaluations. Interface with vendors to resolve major software issues. Responsible for final decisions on purchases of hardware and software products.
8. Trains, mentors, and develops technical staff. Leads and oversees support for training of end users.
9. Recommends and creates new policy. Creates and utilizes best practices.
10. Takes a leadership role in keeping current with existing and emerging technologies and methodologies. Provides leadership in the ongoing establishment and use of programming standards and methodologies, with intent to improve overall efficiency of group and client satisfaction.
11. May perform other duties as assigned.Required Education and Experience
Bachelor's Degree in a related field and six years of related work experience.

Required Skill/Ability 1: Proven experience working in Cloud Technologies including web based languages and Java Scripting.

Required Skill/Ability 2: Exceptional ability to prioritize and meet multiple, competing responsibilities and to lead others to do the same.

Required Skill/Ability 3: Strong knowledge and understanding of software development life-cycle, application support and implementation strategies.

Required Skill/Ability 4: Exceptional people skills as demonstrated in interactions, teaming and staff management. Excellent communication, planning, and organizational skills.

Required Skill/Ability 5: Proven ability establishing efficient and high performing development processes, standards and techniques to improve the efficiency, consistency and quality of the development effort.

Preferred Education, Experience and Skills: Min. 5-10 yrs. work experience, preferably in a development role in a service management environment. Cloud knowledge (Expert knowledge of web based development languages; specifically JavaScript, Ajax, HTML/CSS)& Database design and architecture (SQL). Interface management including SNMP, SCCM, Proteus, Quickbase, NetMRI. Understand full application lifecycle.

Weekend Hours Required? Occasional

Evening Hours Required? Occasional

Drug Screen No

Health Screening No

Background Check Requirements All external candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle and credit checks based on the position description and job requirements. All offers are contingent on successful completion of a background check. Please visit for additional information on the background check requirements and process.

Posting Disclaimer The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Yale University is an affirmative action/equal opportunity employer. Yale values diversity in its faculty, staff, and students and strongly encourages applications from women and members of underrepresented minority groups.