Systems Operations Manager
Posting Description: *Who we are:* At Housing IT, we're passionate about creating raving fans from our users through excellent customer service and highly available services. Our clients are the 500+ professional staff and 600+ students working in Housing & Dining Services. Being an auxiliary department, we enable staff to access the resources they need to sharpen skills and improve service delivery. With our nationally recognized virtualization stack and our private cloud, we're comfortable with remote working and strive for a healthy work/life balance. *What you will do:* This is a full-time, university staff position with significant oversight of Housing & Dining Services' (HDS) database systems and services. Using available resources and independent judgment, this position coordinates the strategic direction and manages technical implementation for the department's database initiatives. Lead administrator and supervisor of the system operations and CBORD group. This position is responsible for formulating and solving problems, improving service delivery, uptime, and continuous evaluation of systems recommending changes for cost-effectiveness and greater productivity. Additionally, the position works collaboratively with other team members, utilizing system administration, programming, and database management skills to solve business needs. Lastly, this position leads change control management for the Housing Information Technology (HIT) unit. --- *What we can offer:* The anticipated salary for this position is $85,000. The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition reimbursement and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder. --- *Important Notes:* _Resume and other application materials will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. Please, specifically address the qualifications, competencies and desired qualifications in your resume and application materials. There may be questions at the end of this application related to these qualifications and competencies; your answers to these questions will be verified against your application materials and may be checked with references. False information could lead to your removal from the hiring process._ _The University of Colorado Boulder is committed to providing a safe and productive learning, living and working community. To achieve this goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history._ _The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work._ --- The University of Colorado is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy), disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Boulder Campus Title IX Coordinator by calling 303-492-2127 or to the Office of Civil Rights. In accordance with the Americans with Disabilities Act, alternative formats of this ad can be provided upon request for individuals with disabilities by contacting human resources at firstname.lastname@example.org or (303) 492-6475.
Minimum Qualifications: *What you have to have:* * Bachelor's degree from an accredited college or university * SUSTITUTION: Professional experience with systems administration, database or application management may substitute for the bachelor's degree on a year-for-year basis * Four years of experience managing Windows Server 2008 or newer, and CBORD products * Experience as supervisor or group leader * Excellent written and oral communication skills
Required Competencies/Knowledge, Skills, and Abilities: *What you will need:* * Diligence in performance tuning, uptime monitoring and backup management. Respond appropriately as needed to database and related system outages. * Determine technical problems over the phone or in person and use independent judgment and professional principles to create a best-fit solution. Analyze technical systems and resolve, replace, and reset systems based on independent judgments, procedures, and practices. * Knowledge and skill with managing a service with high uptime expectation. Analyze and maintain code and systems to ensure efficient, stable database solutions. * Able to deliver new features, introducing new technologies as needed, and accommodate growth and scaling needs over time. * Ability to learn new technologies and adapt to varying technological environments. * Actively participates in face-to-face communication with HIT and department administrators, staff, students, other personnel, hardware/software vendors, technical support staff, and the university community in general. * Excellent communication and training skills to be able to present, train, and convey technical information simply and understandably to department staff and administrators. * To be able to periodically work under stressful and chaotic circumstances.
Desired Qualifications: *What we'd like you to have:* * Bachelor's degree, or higher, in technology or a related field * Experience with SQL 2012 and Windows 2012 * Experience managing MS Active Directory and group policy * Experience interfacing with vendors and consultants, especially with managing projects and software _Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified._