Financial Aid Counselor

Belmont, San Mateo County
May 02, 2014
Reports to: Director of Financial Aid Minimum Education: BA/BS Undergraduate Degree Minimum Experience: 1-2 years Summary: NDNU’s Office of Financial Aid is looking for an energetic and motivated individual who is committed to providing excellent financial aid services to NDNU students, prospective students, and their families. NDNU’s Office of Financial Aid processes over $33 million in funds annually from a variety of sources. The Office plays an integral role in the enrollment and retention efforts of the Institution and as such the Financial Aid Counselor must have a passion for education and customer service. Under the supervision of the Director, this position performs a variety of activities to administer federal, state and institutional aid funds. The Financial Aid Counselor guides students to complete their financial aid applications, counsels families on the details of their financial aid awards, and helps students find ways to finance their education. Applicants must be results-oriented and possess exceptional customer service, presentation, and public speaking skills. Applicants must have the ability to handle busy phones and email, as well as in-person advising. Duties and Responsibilities: • Provides information, advising, and counseling to financial aid recipients and applicants using knowledge of federal, state and institutional financial aid policies and regulations. • Performs award packaging using knowledge of federal and institutional needs analysis. Review financial aid files by performing verification of data. Initiates follow up items requiring clarification or any file discrepancies. • Monitors and revises financial aid awards accordingly due to changes in enrollment, EFC, housing or resources. • Counsels financial aid recipients with academic progress issues. • Maintains accuracy of database by performing frequent and regular data transfer between PowerFAIDS and EX. • Process external files into PowerFAIDS such as COD Pell Origination and Disbursement response files, ISIRs and etc. • Process internal files and send files to CPS and COD such as ISIR corrections, Pell data, TEACH grant and etc. • Provides back-up support to staff member administering and managing Federal Direct Loan (DL) program. This includes reviewing PLUS requests, resolving COD rejects and monitoring on-line student loan activity. • Provides back-up support to staff member administering and managing Alternative Loan Programs. This includes processing private loans through ELM and PowerFAIDS, and resolving loan rejects. • Reports system glitches to appropriate party. • Other duties as assigned by the Director. Qualifications: • Bachelor’s Degree • Familiar with federal financial aid policies and procedures • Computer proficiency is essential • Experience with PowerFAIDS, COD, NSLDS and CSAC Web Grants processing. • Excellent customer service and superb interpersonal, oral and written communication skills. • Excellent organizational skills, attention to detail, and accuracy. Application Procedures: NDNU is committed to providing an educational environment that supports a diverse student population. In your cover letter, please include information about your experiences in working in a diverse environment, and what qualities you would bring to supporting this commitment to inclusive excellence at NDNU. Please submit a cover letter and resume: Notre Dame de Namur University Human Resources, Job # FAC2014 1500 Ralston Avenue Belmont, CA 94002 Or via email: