Phonathon Manager

Huntsville, Walker County
May 02, 2014

Requisition Number: 201400118S

Department: Development

Full Time Part Time: Full Time

Educational Experience Requirement: Bachelor's degree. One year experience in fund-raising, telemarketing, marketing, sales, customer relations, or a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature and Purpose of Position: The Phonathon Manager is responsible for managing the telephone solicitation program for Sam Houston State University's Annual Fund. The position plans and implements strategies to generate annual support from alumni, parents and friends through the calling program.

Primary Responsibilities: Manages a telephone solicitation program to generate annual support from alumni, parents and friends. Recruits, hires, trains, supervises, motivates, and evaluates a large staff of student callers. Recommends the hiring, employee relations actions, pay adjustments, as well as, the planning, organizing, scheduling, controlling and reviewing the work of the student employees. Coordinates the development of scripts, training material, and calling strategies. Compiles and analyzes results and prepares reports. Completes follow-up and collection of pledges. Must be willing to make solicitation and follow-up collection calls. The Phonathon Manager is a team member of the University Advancement division and participates in other various duties as required. Performs other related duties as assigned.

Other Specifications: Candidate must have strong planning and organizational skills, excellent verbal and written communication skills, an extremely strong work ethic, and the ability to manage multiple tasks in a fast-paced environment. Ability to be trained to use Raiser's Edge for Windows, a fund-raising and constituent management software and possess skills in generating documents from similar databases. Proficient with current technology for performance of duties, knowledge of Microsoft Word and Excel is required. Must be willing to work a flexible schedule with evening and some week-end hours. Currently, the Phonathon campaign runs Sunday-Thursday nights, 6pm - 9pm, during the Fall, Spring and Summer semesters. There are approximately ten (10) to twelve (12) weeks of calling in the Fall and Spring, and eight (8) to nine (9) weeks of calling in the Summer. During "non-calling" times, the normal work hours will be Monday - Friday from 8 a.m. to 5 p.m. with occasional evening hours.